Assistant Vice President of Operations, Teleport Campus

Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.   

Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers. 

Position Overview: The Assistant Vice President (AVP) position will oversee the Operations Management of City-owned properties within the Asset Management portfolio at NYCEDC, specifically the Teleport Campus in Staten Island NY and other properties as assigned within the EDC portfolio.

Essential Duties & Responsibilities:

Management-Tenant Relations: 

• Respond promptly to tenant requests and provide exceptional customer service.  
• Build rapport with the tenants through timely communication, and promptly investigate and resolve complaints. 
• Monitor all tenant improvements and tenant activity and work closely with the Property Operations team on ongoing issues with tenants. Ensure compliance with applicable building codes, insurance regulations, and industry best practices. 
• Perform scheduled and unscheduled check-ins with tenants to maintain customer satisfaction.  
• Respond to all tenant emergencies and provide immediate action and solutions to alleviate the issue(s).  
• Partner with Portfolio Management and Design and Construction teams for tenant expectations and operational updates. 

Field Management: 

• Supervise on-site EDC Field Staff and contracted janitorial workers. 
• Support and aid in the coordination of contractor site visits and repairs 

Systems and Property Maintenance: 

• Ensure all building systems are operable, reliable, and safe for use. 
• Responsible for arranging ongoing maintenance and repairs, coordinating with contractors, mechanics, and porters to perform maintenance and repairs of building and barge systems as required and needed. 

Teleport Campus Operations: 

• Collaborate with departments within EDC (e.g., AMPM, GovCo, AMDC Capital) and with peers to ensure EDC managed and operated systems and assets associated with the campus is operable and in good working condition. This includes and is not limited to short and long-term capital project planning, liaising with outward facing EDC departments for operational communication, and assisting in repair and maintenance logistics. 

Emergency Response: 

• Must be available 24/7 to respond to emergencies and provide solutions in the decision-making process as issues arise. 

Special Projects: 

• With the assistance of the pillar VP, own high leverage projects as assigned. This can include but is not limited to emergency repairs, property acquisitions, site inspections or more as assigned. 

Tenant Move-Ins and Move-Outs: 

• Serve as the main point of contact for coordinating and communicating the process for all move-in and move-out logistics for the campus while collaborating with the Asset Management leasing team.  
• Ensure compliance with building insurance standards and lease conditions. 

Site Inspections 

• Perform all scheduled and unscheduled inspections at assigned sites to ensure service contractor compliance and identify necessary repairs. Noted deficiencies should be addressed and logged. 

Contract Administration: 

• Ensure contractor compliance is within the bounds and terms of the contract, including insurance requirements, professional certification/licensing, etc. Act as a liaison between contractors and tenants/operators to maximize cooperation. 
• Exercise due diligence while reviewing contractor proposals to ensure they’re within specified contract rates and industry standards. 

Budget Preparation and Review: 

• Own the preparation of the annual property budgets and long-term capital investment plans for your assigned portfolio. 
• Review and maintain assigned budget lines throughout the fiscal year to ensure adequate funding is available for the year. 

Staff Management:  

• Manage and supervise EDC and contracted staff for enforcing policies and procedures, implementing daily, weekly and monthly maintenance schedules, and ensuring job duties are completed. 

Safety and Security:  

• Monitor any possible changes in operational needs that could affect the current contractual obligations from current vendors.  Oversee physical security and emergency planning throughout the portfolio and responsible for creating operat