Customer Relationship Associate

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

• Receives/responds/investigates varied and complex incoming inquiries and/or complaints regarding the organization’s products and/or services, pricing, delivery, adjustments to bills/orders, etc. under general supervision. May adapt procedures, processes and techniques
• Utilizes systems to enter product orders, reset passwords, gather information, troubleshoot, track calls, enter and/or confirm sales, and to check the status of orders
• Accountable for the quality and delivery of technical expertise to customers on the technology used to deliver Verisk products and services and of related software through a help desk/call center environment
• Responsible for high volume mailboxes and adherence to applicable SLAs
• Assesses customer’s needs and suggests/promotes products and/or services
• Qualify inbound sales leads from potential, existing and former customers
• Assist with special projects assigned by management

Qualifications

• Ability to handle difficult customers
• Strong listening skills
• Builds rapport in Customer Relationships
• Excellent oral/written communication and interpersonal skills
• Ability to make decisions with minimal supervision
• At least one year of experience in a customer facing position, preferred
• College degree or equivalent experience, preferred
• May be required to report to an alternate location for business continuity purposes
• Must be available to handle late shift if needed
• Proficiency in Microsoft Office, preferred

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Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.

We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.
• Be Remarkable by doing something better each day in service to our customers and each other
• Add Value by delivering immediate and sustained results that drive positive outcomes
• Innovate by redefining what’s possible, embracing challenges, and pushing boundaries

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides a