Customer Service Manager

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Customer Service Manager supporting our U.S. Corporate Customer Service team, in Fort Worth, TX, a typical day will include:

• Manage resources to ensure customer orders and inquiries are processed efficiently and professionally in order to meet organizational objectives and customer satisfaction while maintaining operational KPIs

• Regularly monitor and assess employee skill levels and performance; Provide guidance and development for direct reports, enabling growth and achievement

• Manage large, complex projects that encompass new business technologies and opportunities across diverse areas of Alcon

• Partner with Sales, Marketing, Distribution and other internal departments to develop strategies that are beneficial to both Alcon and the Customer

• Continuously evaluate CS processes and procedures with focus on long term solutions, improvements and meeting organizational objectives

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr)

• The ability to fluently read, write, understand and communicate in English.

• 5 Years of Relevant Experience

• 3 years of demonstrated leadership.

• Work hours: 40 hours

• Travel: up to 15% domestic

• Relocation: Yes

• Sponsorship Assistance: No

Preferred Experience:

• Experience in the surgical customer service areas.

HOW YOU CAN THRIVE:

• Collaborate with teammates to share standard processes and findings as work evolves

• See your career like never before with focused growth and development opportunities

• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!

• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, FTO and much more!

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.