Service Order Manager / QCM

FSI would like to hire a Service Order/Quality Control Manager (SOM/QCM) to join our team.

Job Summary

The Service Order/Quality Control Manager (SOM/QCM) ensures that the product or service we provide is fit for the intended purpose, is consistent and meets both external and internal requirements. This is a position is responsible for the performance, coordination and serving of all CM work.  The SOM/QCM has full authority and responsibility for assuring performance objectives and standards identified in the contract are met. This includes legal compliance and customer expectations. The SOM/QCM coordinates the activities required to meet quality standards. The SOM/QCM manages through inspections and evaluations of the processes in working areas to ensure compliance with contract PWS, government regulations, industry and ISO 9001 standards. The SOM/QCM also monitors and advises on the performance of the quality management system (QMS), produces data and reports on performance, measuring against set standards. The SOM/QCM liaises with other managers and staff throughout the organization to ensure that the quality system is functioning properly. Where appropriate, the SOM/QCM advises Top Management on QMS changes and the implementation. The SOM/QCM assists management with training to enable others to achieve quality objectives. Ensures the Quality Management System (QMS) conforms to the requirements of the ISO 9001:2015 standards.

Responsibilities include the following. Other duties may be assigned.

• Responsible for administration of the Service Order and Quality Management Systems.
• Authority to act on behalf of the Contractor, and direct removal, rework, or replacement of defective materials or poor-quality workmanship and on all service order matters.
• Performs Inspections, Identifies Corrective and Preventive Actions, and performs Follow-up Activities. 
• Key contact with customers and responsible for ensuring the execution of corrective actions and ongoing compliance with customers' specifications. 
• Prepares and Documents quality plans, policies, procedures and summaries, to include subcontract activities. 
• Plans and conducts internal audits. 
• Verifies Contractor furnished PM records, cards, tags, or logbooks are attached to or placed near each piece of equipment in a conspicuous location. 
• Maintains the confidentiality of sensitive quality and company proprietary information and promotes quality awareness. 
• Maintains the Subcontractor Performance Evaluation program coordination and documentation. 
• Performs duties of management representative to ensure the integrity of the QMS is maintained.
• Shall provide project management for Sustainment, Restoration, and Modernization (SRM) unfunded requirements and funded IDIQ projects for medical facilities.
• Planning, researching, and coordinating the requirement and project activities to ensure service order and task order objectives are accomplished.
• Review service order quotes or plans in order to determine the project time frame, funding limitations, and procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
• Establish work plans and staffing requirement(s) for each phase of the project and arrange for recruitment and / or assignment of subcontract project.