Patient Navigator

Status

Full-Time

Standard Hours per Week

40

Job Posting Category

Nursing Support

Job Posting Description

Position Summary:
Provides education and emotional support to patients referred to the Bridge Clinic following a mental health related emergency visit. The Bridge Clinic helps patients get care sooner, while waiting to connect with the next steps in the patient’s mental health treatment. Serves as a single point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing supportive care services within BCH and in the community.

Key Responsibilities:

• Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community- based resources to patients and families, providing documentation.
• Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
• Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.
• Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.       
• Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.          
• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

Minimum Qualifications
Education:

• High School Diploma / GED required
• Bachelor’s degree in human services or other related field preferred

Experience:

• A minimum of one year of closely related experience
• Experience in a mental health population or work with community resources is preferred

Office/Site Location

Boston

Regular, Temporary, Per Diem

Regular

Remote Eligibility

Onsite Only