Global Strategic Accounts Service Manager - Automated Logic

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About ALC
At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our solutions help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About This Role

As the Global Strategic Accounts Service Manager, you will champion execution and delivery by leading our Global Strategic Accounts (GSA) Service team. You are more than an operations manager; you are the driving force behind high-profile customer relationships, regional and national operational excellence, and a supportive leader of a motivated, customer-focused team.

By fostering a relentless focus on service results and performance, you will unite your team and network to deliver seamless, impactful solutions that exceed expectations. Rather than just overseeing contracts, you will establish deep-rooted trust with strategic clients, guide high-impact projects, and cultivate an environment where your team can continuously learn, grow, and succeed.

What You Get

• Global Impact & Scale: Lead strategic initiatives for high-profile accounts with the backing of Carrier’s world-class global network.

• High-Level Autonomy: Direct day-to-day service operations and shape business execution strategies with strong support from executive leadership.

• A Culture of Mentorship: Empower and develop a multi-tiered team of Service Account Managers, Project Managers, and Engineers.

• Unwavering Stability: Long-term career growth in a resilient, year-round industry at the cutting edge of building automation and sustainability.

What You Will Do

Lead & Develop the Team

• Build and lead a high-performing Global Strategic Accounts team, selecting top-tier Service Account Managers, Project Managers, Field Engineer Supervisors, Field Engineers, and Associate Project Managers.

• Coach, mentor, and guide your employees through regular meetings, ensuring the service team receives continuous training on project management techniques to hit their targets.

• Manage, maintain, and execute training, auditing, and assessment programs to continuously upskill field service staff.

• Resolve complex issues by reviewing escalated operational challenges and responding directly to complaints from high-profile customers.

Drive Strategic & Operational Excellence

• Lead and direct day-to-day service operations to meet and exceed planned deliverables in a fast-paced, multi-tasking environment.

• Manage GSA Service Department projects following structured project processes, providing clear direction to assisting Project Engineers.

• Formulate the operations execution plan across your direct team, the ALC Dealer Network, and ALC Branches.

• Direct revenue forecasting activities and set performance standards aligned with assigned objectives.

• Partner with the GSA General Manager to develop forward-looking business strategies for new business and retention.

• Collaborate with other ALCF regional operations leaders to share best practices and drive organizational consistency.

• Reallocate resources dynamically to optimize service department performance and improve overall results.

Own the Relationship

• Establish and develop professional, long-term relationships with strategic prospects and key clients, ensuring their unique needs are me