Senior Customer Programs Manager

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Director of Customer Experience and working closely with cross-functional partners in Marketing, Product, and Customer Success, the Senior Strategic Customer Programs Manager will design and lead high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management. This is a full-time remote position.

What you’ll be doing:

• Design and execute scalable customer programs that drive engagement, adoption, and retention across the customer lifecycle.
• Lead internal change management efforts to implement and evolve systems and workflows (e.g., Salesforce, Gainsight) that support customer-facing teams.
• Build and scale customer marketing initiatives such as reference programs, testimonials, case studies, custom landing pages and lifecycle campaigns in partnership with the Marketing team.
• Manage cross-functional projects from kickoff through delivery—defining timelines, aligning stakeholders, and ensuring execution against key milestones.
• Create program documentation, rollout plans, and enablement materials to ensure successful internal adoption.
• Identify opportunities to improve customer experiences through better processes, tooling, and cross-team collaboration.
• Leverage Salesforce and Gainsight to analyze program performance and drive insights into customer behavior, health, and outcomes.

What success looks like in this role:

• Customer Program Engagement: ≥ 30% participation in strategic programs within 90 days of launch
• Customer Advocacy Pipeline: ≥ 10 new advocates (e.g. case studies, references) added per quarter
• Tooling Adoption Rate: ≥ 90% adoption of new workflows in Salesforce/Gainsight within 30 days
• Project Delivery Rate: ≥ 90% of cross-functional initiatives launched on time

What we expect from you:

• 5+ years of experience in customer programs, customer marketing, or program/project management, ideally in a B2B SaaS environment.
• Proven track record of managing cross-functional initiatives from strategy to execution.
• Strong experience with Salesforce and Gainsight—you know how to operationalize programs within these platforms.
• Excellent communication skills with the ability to influence, align, and drive clarity across diverse stakeholders.
• Highly organized and detail-oriented, with strong project management and prioritization skills.
• Experience leading internal enablement or change management rollouts.
• Proactive, collaborative, and resourceful—you thrive in fast-paced, high-growth environments.
• Working knowledge of tools like Google Workspace (Docs, Sheets, Slides), project management platforms (e.g., Asana, Notion), and communication tools (e.g., Slack, Zoom).
• Ability to travel up to 5% of the year, as needed for team offsites or customer events.

The target base salary