Associate Director, Contract Management

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Position Summary:

The Associate Director, Office Contract Management position will act as the site-level single point of governance accountability for the IFM Service Provider scope of work at our Princeton Pike and Lawrenceville NJ locations. This position will oversee all facilities services and develop annual budgets for all services such as maintenance (hard services), hospitality (cafeteria, catering, office coffee, vending, special events, reception, etc.) housekeeping, pest control, mail, shipping and receiving, space planning and lab services (where appropriate). Through the development of mutually beneficial relationships (partnerships) and the execution of governance processes with the IFM Service Provider and internal BMS stakeholders such as BMS facilities operations, site customers, local and regional Finance, EHS, Quality, Procurement, Human Resources, Global Facilities Services and Global Energy departments, the Associate Director, Contract Management is responsible for the governance, monitoring and assurance of all aspects of the facilities management scope of services to ensure a consistent and cost effective service delivery that meets the service delivery needs of the facility and the IFM Service Provider.  This will be achieved by developing aligned objectives on service delivery and performance expectations between site leadership and the Service Provider.

The position will report to the Senior Regional Director, Facilities Operations, LVL/PPK.

Key Focus:

Key focus is the successful governance and implementation of the IFM contract at the site level, acting as the single point of contact to govern, develop and maintain positive relationships with the Service Provider for all facilities management services at the facility.  Furthermore, it is expected that consistency will be achieved across all sites through the use of matrix management and standardized governance processes within BMS.  In this capacity the Associate Director, Contract Management will be responsible for developing and monitoring yearly budgets in conjunction with the Service Provider and will facilitate/resolve site-specific governance issues with the IFM Service Provider and use good judgment when escalating issues throughout BMS’s matrix organization.

Key Responsibilities:

• Primary operational responsibility for the Princeton Pike site, and Office buildings of the Lawrenceville Campus.
• Demonstrates tangible leadership and relationship management skills both across primary BMS stakeholders and Service Provider’s Account team.
• Interact with corporate level executives and enable service levels supportive of their needs.  Support large scale meetings and events supporting corporate functions.
• Aligns objectives of BMS and the Service Provider to ensure the service delivery model meets the needs of the facility and is mutually beneficial to BMS and Service Provider.
• Represents BMS’s interests while overseeing service delivery and maintaining and growing relationships with the Service Provider utilizing both informal and standardized local and regional governance processes and partnerships with BMS stakeholders such as BMS facilities operations, site customers, local and regional Finance, EHS, Quality, Procurement, Human Resources, Global Facilities Services and Global Energy departments
• Responds to problems and concerns; oversees the implementation of BMS policies, rules and regulations as they relate to the IFM Service Provider to minimize BMS risk.
• Partners with the Service Provider Representative to assure excellent service delivery to the facility; reviews and monitors performance in line with agreed SLAs.
• Approval of service provi