Senior Medical Director-Health Care Delivery

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Medical Director will join Oak Street Health at a critical time in the history of our company and of primary care. The opportunity for impact is large and growing, with Oak Street Health leading the transition from fee-for-service to value-based care.

The Senior Medical Director will be responsible for leading our provider teams in the local market. The Senior Medical Director will partner with the Regional Vice President to achieve operational and clinical excellence and world class performance in hospital admissions, quality, patient satisfaction, clinician satisfaction, and medical cost. To offer context for the practice and to remain close to our patients, the Senior Medical Director will practice primary care in our clinics 2 1/2 days per week alongside his/her provider colleagues. The Senior Medical Director will report to the Executive Medical Director for the region. Additionally, we see this leader as a key thought partner in providing feedback on our clinical model. 

Medical Director Management & Coaching: The Senior Medical Director will lead and mentor the health center Medical Directors in his/her region.  This includes:

• Supervising center medical directors and ensuring their priorities are in line with those of the organization. This includes but is not limited to supporting the medical directors as they manage their teams, being the “go-to” for all questions, and communicating updates and business priorities, including:

  • Assisting in offering constructive feedback to providers to improve performance.

  • Helping medical directors master data-driven tools and practices required to keep patients well and out of the hospital.

  • Reviewing quality dashboards with medical directors, and implementing initiatives to improve quality outcomes.

  • Providing managed care perspective to medical directors as they lead their teams.

  • Understanding and communicating provider performance/compensation plans.

  • The Senior Medical Director will be responsible for interviewing, hiring, and retaining providers throughout the region.

Physician Leadership Development: The Senior Medical Director will develop physician leadership in providers throughout the market, with support from Provider Services. This includes:

• Developing a pipeline of internal clinical leaders who are skilled in problem solving, communication, conflict resolution, value-based care delivery, and collaboration with clinicians and executives.

Support Organizational Strategy: The Senior Medical Director’s duties are primarily focused on the management of his/her market, but in addition, the Senior Medical Director will have input into a variety of organizational-wide projects, and will join committees for clinical programs to support the enhancement of the care model, including:

• Medical Management

• Care Management

• Quality Improvement

• Utilization Management

• Network Management

• Health Plan Management

• Documentation/Risk Adjustment

• Clinical Compliance & Policy Development

• This includes representing Oak Street to external partners (e.g., payers, providers) and creating relationships and partnerships that support our mission and our economics.

Population Health: As a part of the Population Health program at Oak Street Health, the Senior Medical Director is responsible for:

• Supervising the interdisciplinary Complex Care Teams focused on our highest need patients in the market.

• Supervising the Transitions Nurses, who track all hospitalized patients and coordinate post-discharge care.

• Partnering with the population health and quality teams to advance ou