Senior Manager, Client Success

 

Headspace and Ginger have recently merged to become Headspace Health! While roles are still being recruited separately on our respective websites, new hires from this point forward will be joining Headspace Health. For more information, please speak with your recruiter! 

 

About the Senior Manager, Client Success at Headspace Health:

Headspace is seeking a Senior Manager, Client Success to lead a Client Executive team in the Strategic Enterprise segment.

Headspace Health’s Client Success group engages our Ginger and Headspace for Work clients to drive adoption, engagement, and demonstrate ongoing value. This critical function is responsible for onboarding new clients by engaging teams from launch, driving ongoing adoption and engagement strategies and managing renewals and expansions. Our Client Success group works cross functionally with the rest of the Headspace Health organization to uncover new ways to make Headspace Health a part of everyday life and to improve our product. 

Reporting to the Vice President, Client Success, this role will be responsible for the development and performance of Strategic Client Executives. You will actively manage, coach, mentor, and motivate Client Executives responsible for client management. This will be done in consultation and collaboration with the leaders from the Commercial team to support the management, retention and growth of our clients in the Strategic Enterprise Segment.

How your skills and passion will come to life at Headspace Health:

• Grow, coach and support a happy, healthy, and high performing client success team responsible for adoption, engagement, strategic insight and renewals.
• Develop, implement and execute a Strategic Enterprise client success strategy and execute specific lifecycle stage management activities.
• Recruit, onboard and train new client success team members.
• Oversee team activity and support attainment to quotas for renewal and expansion revenues for the strategic  business client base. 
• Conduct performance review sessions and drive a high performing team.
• Be a leading member of the Client Success team, working very closely with New Business, Implementation and Engagement teams to ensure high levels of customer satisfaction, member adoption, engagement and retention.
• Contribute to the Strategy and Operating Plan for the team.

What you’ve accomplished:

• 10+ years in a Client Success role & 5+ years in a role with people management and leadership responsibilities
• Demonstrable experience scaling high-performing client success teams and operations or developing and running a B2B portfolio
• Expert knowledge of client success fundamentals, including but not limited to sales methodologies, prospecting skills, pitch, driving urgency, etc.
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Empathetic, curious, positive attitude with a desire to help our clients and Client Executives reach their goals
• Self-starter (willing to ‘jump in’ to the role and its duties) and independent (willing to roll sleeves up to figure things out, and dig to find what is needed) with a team-first mentality
• Confident owning tasks to resolution and have an attitude of commitment to delivering client success
• Results-driven mentality, with a bias for speed and action
• Strong analytical skills, with the ability to translate data into insights and stories
• Comfort in a rapid growth environment – we move quickly and wear many hats in a dynamic environment
• Experience related to EAP incredibly advantageous
• This is a remote role

How to get started:
If you’re excited by the idea of seeing yourself in this role at Headspace Health, please apply with your resume and a cover letter that best expresses your interest and unique qualifications.

Our Commitment to Diversity & Inclusion:   Diversity, Equity, Inclusion, and Belonging (DEIB) is at the heart of our mission to improve the health and happiness of the world. At Headspace Health, we are committed to bringing together humans from different backgrounds and perspectives while providing employees with a safe and welcoming work environment free of discrimination and harassment. We continuously strive to create a diverse and inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any