Manager Software Systems Engineering

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

• As a Manager Software Systems Engineering, you will play a crucial role in overseeing a team and ensuring the reliability, scalability, and performance of mission critical applications in travel domain specifically supporting Sabre Red product. You will be responsible for designing, implementing, and maintaining systems and processes that minimize downtime, enhance system efficiency, and improve the overall user experience, and motivating and providing directions to the team members. This role requires a deep understanding of both software development, Google cloud infrastructure and systems administration, along with a strong focus on Team's performance.

  Sabre Red product is focused on developing and maintaining platforms that support the distribution needs of our Travel Solutions partners. The platforms connect over 200,000+ suppliers/global distribution solutions to some of the world’s largest online and offline travel agencies. All the applications are high volume, multi-instance, critical, and deployed in Google cloud platform.

Key Responsibilities:

•         Responsible for managing Operational Stability of Sabre Red application

•         Responsible for defining Operational Requirements / arriving at Solutions / Estimating

•         Provides requirements/monitors System Performance and Capacity Monitoring

•         Leads Incident Management and is responsible for driving incidents to resolution

•         Responsible for Production Readiness/Production & for Operational Documentation

•         Defines Severity Definitions & Keeper of Sabre Compliance (MOS, Disaster Recovery)

•         Advising and collaborating with our architecture and product development team on technical hardware and software issues

•         Primary contact for Sabre Red application & handles escalation oncall for team

•         Manages outage and emergency situations

•         Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s

•         Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers

•         Defining, designing and implementing new and updated hardware and software solutions for production and non-production platforms.

•         Coordinating infrastructure maintenance and upgrades with our Application teams

•         Assist Change Management  tasks, by coordinating them with Release Management and Application teams, as well as implementing changes with assistance from development team

•         Help transforming the SRE culture within teams

•         Maintain platform and applications documentation

•         Define, design, and implement disaster recovery and business continuity plans

•         Assist in developing and maintaining annual budget and capacity planning

Education: Bachelor's degree or equivalent. 

Experience: 

•         10+ years of related experience. 

•         Excellent written and verbal communication skills.

•         Ability to handle multiple projects simultaneously

•         Experience of managing large scale complex applications running on Kubernetes in Google Cloud

Mandatory Skills:

•         Advanced understanding of Unix/Linux, Oracle/SQL, Network, Analytical capabilities, Application support, ITIL processes

•         Hands-on experience on Google Cloud Platform (GCP), Kubernets, Dockers

•         Experience in managing cloud native applications and SRE teams

•         Very good Communication & Leadership skills

‘Nice to have’ skills:

•         Advanced understanding of web-based architecture and development techniques

•         Experience on tools like SharePoint, JIRA, SNow, puppet/ansible, AppD, F5, MQ

•         Microsoft Office – Excel, Outlook, PowerPoint, Visio, and Word

•         Experience in complex, high availability systems would be a plus

•         Experience in capacity planning

•         DevOps/SRE Working Experience

Flexible work arrangement 

• Work From Anywhere: profit from working from home i