Employment Type:

Part time

Shift:

Day Shift

Description:

POSITION PURPOSE

Assists physicians with the care of patients seen at Workplace Health. Prepares patients for examinations, conducts eye and hearing tests, spirometry, EKG, medication administration, phlebotomy and drug and alcohol testing. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Regularly assists physicians within scope in the care of Occupational Clinic patients. Prepares patients for physician by taking vital signs (blood pressure and weight, and temperature when symptoms warrant), obtaining chief complaints and filling out prescription refills. Locates and enters missing information in chart at physician request.  Ensures that patients are in rooms and ready to be seen by physicians on schedule. Communicates results of patient preparation to physician (i.e., information requested but not shared by patient, etc.).   Conducts clinical portion of the pre‑employment examination; assists physicians as directed during examinations and procedures.   Administers a variety of routine tests and treatments under physician orders, including:  vitals, vision screening, audiograms, phlebotomy, spirometry, EKG,s, drug/alcohol screenings, and other procedures in accordance with training.   Responds to calls and answers questions concerning patients from area employers, when referred by clinical manager or medical staff.   Maintains clinical knowledge by pursuing a program of in-service instruction and reading pertinent literature, with emphasis on occupational health.  Attends continuing education programs as requested. Greets patients and other customers in a courteous and welcoming manner.  Asks for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind fashion. Assists patients with answers to questions or other requests. Assists in scheduling tests, return visits, and filling out requisition forms as necessary (patients may schedule own tests whenever possible). Ensures exam rooms, procedure rooms, lab area, drug sample cabinets, specialty trays and equipment are in clean condition, stocked and in good working order.  Notifies Clinical Office Coordinator or designee of supply shortages and equipment malfunction. Documents phone contacts, medications and other relevant information in patient chart. Works as part of a medical team, and provides support to other medical assistants, receptionists, cashiers and office assistants voluntarily or as requested when time permits. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Trinity Health. Discusses patient and hospital information only among appropriate personnel in appropriately private places. Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision, Values and policies of Trinity Health. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

OTHER FUNCTIONS AND RESPONSIBILITIES

Performs other duties as assigned.

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

Education:   High school diploma or equivalent.

Experience:  Six months of medical assistant training and medical office experience, or relevant combination of education and experience.

Certification/Licensure: none required

REQUIRED SKILLS AND ABILITIES

Interpersonal skills necessary to communicate effectively with physicians, patients, coworkers and other department representatives throughout the Health System. Ability to concentrate and pay close attention to detail when assisting physicians and patients. Basic computer skills necessary to learn a variety of hardware and software. Organizational skills necessary to coordinate work in an environment of many and varied interruptions. Ability to remain calm during stressful or emergent situations. Ability to work independently as well as part of a team.

This document is intended to describe the generalized duties and responsibilities, the specialized job functions, and the essential requirements of this job.  It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements or reflect any accommodations made under the Americans with Disabilities Act, Persons with