General Manager

You will run a location and lead the process of 1) building a complete and competent team; 2) developing meaningful needs-based relationships with clients, and 3) delivering operational excellence to all clients.

Responsibilities:

• Team Building
  • Recruiting, training, and developing associates
  • Workforce planning regarding skill development and cross-training
  • Managing associate performance for the long term
  • Building a winning culture consistent with company values
     
• Client Relationship Development
  • Understanding clients wants and needs and delivering services that meet those needs
  • Ensuring that we are making responsible promises to clients
  • Addressing and problem-solving client concerns in real-time
  • Promoting and marketing the business and additional services to clients
     
• Operational Excellence
  • Ensuring that we are keeping all of our promises to clients
  • Ensuring all services exceed client expectations
  • Maintaining the facility and equipment in working order
  • Ensuring compliance with governing laws and regulations

Performance Metrics:

• Revenue
• Number of Strategic Clients
• Net Promoter Score

Manager

1. Training and Development - our Biscuits & Bath University® means our leaders are always learning and developing their skills
2. Develop a career – long term opportunities for advancement
3. Leadership Pipeline 
4. Independence (we don’t micro-manage)

• Bachelor’s degree or equivalent combination of training and experience

• Ten years of management experience

• A passion for service and love of dogs

• A high level of self-awareness and willingness to change

• A demonstrated ability to work effectively as part of a team

• Excellent verbal and written communications skills 

• The ability to plan at least twelve months in advance

• An ability to multi-task

• High level of attention to detail

• Proficiency in Microsoft Office Suite and Internet savvy