Associate Improvement Manager

Summary

Associate Improvement Manager contributes to the success of Greenpoint Technologies through special projects which enhance business operations, improve efficiency, and streamline communication.

Essential Duties & Responsibilities

• Leads the deployment and sustainment of Continuous Improvement (CI) frameworks (e.g., Lean, Six Sigma, Kaizen) across business units.
• Facilitates value stream mapping sessions to identify waste, bottlenecks, and process inefficiencies.
• Establishes and monitors key performance indicators (KPIs) to measure process effectiveness and improvement outcomes.
• Drives root cause analysis (RCA) using structured methodologies (e.g., 5 Whys, Fishbone Diagram) and ensures corrective/preventive actions are implemented
• Champions a culture of continuous improvement by promoting employee engagement, idea generation, and problem-solving at all levels.
• Standardizes best practices and ensures documentation, replication, and scalability across the organization.
• Partners with Quality and Operations teams to align CI initiatives with compliance and regulatory requirements.
• Supports enterprise transformation initiatives aligned with organizational strategy, including digital, operational, and cultural transformation efforts.
• Identifies opportunities for process automation, digitization, and system integration to improve efficiency and reduce manual effort.
• Acts as a change agent to drive adoption of new tools, systems, and ways of working across the organization.
• Tracks and reports transformation and continuous improvement benefits realization (cost saving, cycle time reduction, quality improvements)
• Develops solutions to key business issues and presents alternatives.
• Leads complex and large-scale projects for cross-functional and/or cross-departments as allocated by executives.
• Identifies and creates improvement opportunities that support key strategic initiatives.
• Estimates the resources and participants needed to achieve project goals.
• Drafts and submits budget proposals to Vice President, Operations.
• Plans and schedules project timelines and milestones using appropriate tools.
• Develops and delivers progress reports, proposals, requirements documentation, and presentations.
• Proactively manages changes in project scope, identifies potential risk items and develops mitigation plans to address them.
• Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion.
• Mentor and coach entry-level employees in Continuous Improvement.
• Provides direction and support to project team.
• Will support and assist in the development of strategic initiatives throughout the organization.
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Leads the planning and implementation of projects, to include training of necessary personnel and practical revisions to BMS where necessary.
• Implements and manages project changes and interventions to achieve positive project results.
• Summarizes projects to plan results periodically and at close of project.
• Audits solutions and processes on a periodic basis to ensure effectiveness.
• Makes recommendations for cross-functional organizational improvement opportunities.
• Maintains regular attendance including being at work, being on time to work and working full shifts.
• Other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Greenpoint Core Competencies

• Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
• Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, and keeps others informed and uses appr