Regional Director Outpatient Services

PURPOSE STATEMENT:

The Regional Director of Outpatient Services is accountable for the development and execution of strategies to achieve and exceed budgeted census and drive increased patient access to outpatient services for assigned region. Responsible for overseeing the hiring, leading, coaching and development of outpatient leadership within the assigned region. Regional Director will be responsible for driving the overall performance, management, and compliance of the assigned region, related to outpatient services including the development and implementation of goals, procedures, and protocols to measure, assess, and improve quality of the outpatient process. The Regional Director will be responsible for training the outpatient leadership to ensure success with volume and referrals by removing barriers to admission in an outpatient program. The Regional Director serves as key liaison between leadership and the assigned regional team to improve the performance of associated facilities. T.

ESSENTIAL FUNCTIONS:

· Provide leadership to assigned facilities related to overall outpatient clinical programming, administrative processes of budgetary control, and management systems for all outpatient services offered at each facility.

· Lead administration of, oversee planning, development, and implementation of outpatient, organized clinical services programs specific to each assigned facility.

· Provide support and assistance with managed care contracting and credentialing needs to ensure that the program is maximizing referral opportunities as an in-network provider.

· Collaborate with Marketing and Business development teams to design and execute census growth plans

· Ensure each program complies with regulatory and accreditation agencies’ regulations and patients’ rights and regulatory standards.

· As needed, provide clinical supervision on site and act as a resource to staff.

· Collaborate with facility administration to ensure a robust quality assurance program within assigned facilities.

· Evaluate program effectiveness and formulate plans for improvement.

· Collaborate with other regional directors/outpatient leadership in the expansion of and development programming for outpatient specialty programs.

· Develop a continuity of care program model and culture of patient safety to help reduce recidivism in

the community.

· Develop expedited admission processes to ensure smooth transition of care for patients and referrals.

· Demonstrate a positive, empathetic, and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

 

OTHER FUNCTIONS:

· Perform other functions and tasks as assigned.

STANDARD EXPECTATIONS:

· Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.

· Communicates clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team.

· Develops constructive and cooperative working relationships with others and maintains them over time.

· Encourages and builds mutual trust, respect, and cooperation among team members.

· Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

· Master’s degree in counseling, Social Work or Psychology required.

· Experience in Social Services preferred.

· Minimum of 5 years’ experience in driving business results in healthcare operations; preferably behavioral health

· Proven ability to build relationships, lead, manage and drive business results through others.

· Advanced computer skills including Microsoft Office; Word, Excel, and PowerPoint.

· Knowledge of office administration procedures with the ability to operate most standard office equipment.

· Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.

· Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.

· Exercises sound judgment in responding to needs of their team, removing obstacles from their path

· Self-motivated with strong organizational skills and superior attention to detail.

· Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.

· Capable of working within established policies, procedures and practices prescribed by the organization.

· English sufficient to provide and receive instructions/directions.

 

COMPENSATION:

Responsible for overseeing the