Expert Specialist, Customer Meeting Services (CMS)

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we believe in the talent of our workforce. One of the best ways to utilize and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. You must meet the minimum qualifications outlined in the job description and have/obtain work authorization in the country the position is located in order to be considered. When applying internally for a position, your current supervisor will receive notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying. 

Path/Level: 

B1

Note:  Roles are posted at the lowest level of a band, however, employees should search across all levels of the band to identify all opportunities.  Employees hired on banded positions (ex: P1-P3, R1-R2, B1-B3, etc.) transfer at their current level, despite the level indicated on the job posting.  For example, if a P2 candidate is selected for a P1-P3 banded position, the candidate will remain a P2 in the new role.
 

At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives.

Established in 2010, our Global Business Solutions (GBS) centre in Little Island, Cork city has evolved from shared service provider to global business partner across many of Lilly’s key business units. Through the centralisation, standardisation and optimisation of complex processes, GBS Cork provides innovative solutions that add value in a number of diverse areas including finance, supply chain, HR data management, customer support, clinical trial capabilities and more. Currently it employs over 1300 employees across 62 nationalities, speaking over 50 languages.

Lilly enjoys a strong reputation for quality and consistent focus on employee development. We make it our mission to attract the best people and we always look at alternative ways to provide opportunities for our people to excel, grow and build an exceptional and fulfilling career. Other than working with a great team, we also offer a very competitive benefits package.  We provide an open, transparent and friendly work environment where we empower people and provide them with opportunities to develop their long-term career.  

The Customer Meeting Services (CMS) team supports Lilly Meeting Owners with meeting planning & oversight, HCPs Contracts and payments execution and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code. The Meetings & Congresses teams provide support for Meetings Oversight, while the CMS teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement and compliance support.

The CMS Team works cross-functionally with regular interaction with key business partners within the GBS and Global and International Meetings & Congresses network, along with other key connected functions in Lilly, in particular Global Transparency, Global Customer Operations (GCO) and Ethics & Compliance.

Responsibilities

The primary role of the CMS Expert Specialist is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

• Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners

• Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner.  This includes the pre-contracting data management for the Healthcare Professional. 

• Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects. 

• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs

• Ensure compliance with data capture requirements to support the Lilly’s TOV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication