Senior Professional Services Consultant I SD-WAN/SASE

Company Description

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. 

Job Description

The Professional Services Consultant can make the biggest impact with our customers on how they view our product and to gain their confidence in our technical leadership and solutions in general. This is a senior, extremely technical, hands-on, customer facing role that has an immediate and directly measurable impact on our product with customers and partners. The ideal candidate for this position will thrive at taking extremely complex, brittle customer environments and revolutionizing them using our product – all while navigating the nuances and complexities of customer requirements and needs 

This role is dedicated to one of our high-value customers with a large complex SD-WAN deployments.  The PSC is the face of Palo Alto Networks whether on-site or interacting with customer by email/telephone.

Your Impact

• Conduct deployment readiness assessment and planning
• Perform deployments of Palo Alto Networks SASE products, including Prisma Access and CloudGenix SD-WAN, as coordinated through the Professional Services Project Management Organization.
• Hosting preinstall meetings/conference calls for design and planning the assigned projects with our customers.
• Lead the customer through the engagement process from planning, configuration, deployment and verification.
• Submitting post-install documentation as required and providing closure concerning any remaining action items.
• Perform troubleshooting as required in coordination with the customer and Palo Alto Networks Technical Assistant Center team.
• Able and willing to travel up to 50% of the time.
• Perform after-hours on-call support (as scheduled).
• Take every opportunity to maintain proficiency and increase the level of knowledge on Palo Alto Networks SASE products, software, and services.
• Make key product and solution recommendations around ease of use and represent customer needs.
• Ensure customers maintain their SASE products with consideration of best practices.

Qualifications

• Application Delivery expertise – L7 SLB / Global SLB / Traditional Link LB
• Application Performance Monitoring expertise – Response time metrics, Application identification.
• Packet capture analysis / fault isolation and remediation
• In-depth knowledge and deployment experience  of SD-WAN and Remote Access technologies.
• Network Security expertise (IPS/IDS, ZBFW, NGFW)
• In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP)
• Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN)
• Global-scale network design
• Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM)
• Desire to learn on your feet and thrive on the bleeding edge of networking.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse