Director, Human Resources Operations

Senior Manager, Talent Management – Denver, Colorado (Hybrid)

Are you a Human Resources leader who is effective at managing teams and can build and maintain strong relationships with executive level leadership and other stakeholders?  Do you thrive in process improvement?  Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Director, HR Operations.

Western Union powers your pursuit.

The Director of HR Operations will be responsible for overseeing the HR Project Management Office and driving HR process improvement initiatives on a global scale. This role will work closely with HR leadership and cross-functional teams to develop and implement strategies that enhance the efficiency and effectiveness of HR.

Role Responsibilities

• Lead the HR Project Management Office, ensuring timely and successful delivery of HR projects and initiatives.
• Drive process improvement initiatives across HR functions, identifying opportunities for increased efficiency and effectiveness.
• Provide tools/techniques/governance for mapping end-to-end HR processes.
• Collaborate with HR leadership and cross-functional teams to develop and implement strategies that support the overall HR vision and goals. 
• Oversee and manage the M&A activities for the HR organization.
• Monitor and analyze HR metrics and data to inform decision-making and measure the impact of HR initiatives.

Role Requirements

• 10+ years of experience in Human Resources.
• 2+ years of strong leadership with the ability to inspire and motivate teams.

• Bachelor’s degree in people-oriented field or equivalent experience.

• Project Management and Process Improvement expertise.
• Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels.
• Certifications:  PMP, Lean, Six-Sigma, or Prosci strongly preferred.  

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

Salary 

The base salary range is $150,000 – 200,000 per year. Total on target compensation includes a base salary and short-term (20% of base) and long-term (20% of base) incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United States – Specific Benefits Include 

• Family First Program 
• Time off 
• Medical, Dental and Life Insurance 
• Student Loan Repayment Program 
• Tuition Assistance Program 
• Parental Leave 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working an