Field Service Tech I

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

Field Services Technician I

Location: RI

OVERALL OBJECTIVE AND PURPOSE

Performs a variety of duties related to the installation, troubleshooting, maintenance and repair of Electronic Game Devices.  Provides customer service to customers at all levels including gaming officials and patrons.  This position is the entry level into this job series.

 

PRINCIPAL  DUTIES AND RESPONSIBILITIES

 

Independently perform the following tasks:

•    Perform Electronic Game Display (EGD) removals
•    Accept and close service calls
•    Perform EGD preventative maintenance
•    Load paper stock
•    Clear bill and paper jams
•    Use appropriate communication tools and channels
•    Submit payroll time entry
•    Manage self Personal Time Off
•    Maintain work area
•    Adhere to company's policies and procedures
•    Comply with safety requirements
•    Actively engage in setting and achieving Professional Development Objective's

Qualifications

 

Assist higher level Gaming Service Technicians with the following duties:

•    Troubleshoot and repair EGDs
•    Perform EGD installations
•    Perform Random Access Memory clears
•    Perform conversions
•    Perform firmware and bill validator components upgrades
•    Maintain player tracking
•    Install player tracking
•    Perform sign installation and removals and maintenance
•    Create and submit expense reports
•    Work order entry
•    Provide tradeshow technical support
•    Provide marketing support
•    Manage Inventory
•    Assist with customer disputes
•    Create incident reports
•    Perform EGD out of box testing
•    Compile end of shift reports
•    Prepare and submit licensing paperwork
•    Keep current on job and product knowledge
•    Escalate technical issues to stake holders
•    Demonstrate game functionality and theme
•    Provide internal and external customer service
•    Support  inter-departmental projects

REQUIREMENTS

•    High School diploma or general education degree (GED)
•    1 year experience in a related field
•    Knowledge of Microsoft Word and Excel
•    Knowledge of Administrative and Safety procedures
•    Knowledge of CRM procedures
•    Knowledge of basic electronics
•    Excellent verbal and written communication skills
•    Ability to perform basic communication setups
•    Ability to provide technical training on products to customers
•    Must be 21 years old
•    Must have a valid driver’s license
•    Experience in gaming industry preferred
 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation rang