Customer Service Account Specialist

Now Hiring! Customer Service Account Specialist

 

Wyandotte, MI 

 

The world needs creative solutions. We need YOU!

 

Where the chemistry happens…

Our dedicated Customer Service Team collaborates with our internal partners to communicate to customers with confidence. We win together to execute upon and meet our customers' needs. Our Customer Service Team acts as solution champions, delivering winning results and a premiere customer experience. 
 At BASF, employees are provided with the tools needed to manage your career. Once established within Customer Service, you may decide this is exactly where your future belongs, or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing or Procurement. 

As a Customer Service Account Specialist, You Create Chemistry By...

 

• Managing order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.
• Executing Customer Non-Conformance process including investigation and reporting.
• Completing material availability inquiries and price discrepancy reporting.
• Managing import orders direct-to-customer and collaborate with local and global colleagues to provide streamlined communication on order status.
• Providing consistent quality service and act as a liaison for customers and external service providers.
• Understanding and enforcing stated business rules and raise awareness to situations where a resolution requires cross functional coordination.
• Supporting training, trouble shooting and offer solutions to customers including the eCommerce order stream. As well as Participating in orientation and training for new hires, secondary trainer for new hires and mentoring of peers
• Effectively managing more complex projects and timelines for Customer Service including organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation.

If you...

 

• Are fluent in French language
• Hold a bachelor’s degree with 2+ years customer service/supply chain experience OR 6+ years of customer service/supply chain experience in lieu of a degree.
• Have computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications.
• Are able to interact with the customer in a helpful and friendly manner and to understand customer needs possessing excellent oral and written communication skills.
• Have the ability to work well in a team environment.
• Are able to set priorities and manage time in a dynamic work environment.
• Posses strong problem-solving skills. 
   

Then...

 

Click below to Belong@BASF!

 

Create Your Own Chemistry when taking advantage of our Total Rewards.

At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…

• Flexible Work Arrangements whenever possible
• Retirement Benefits
• Maternity/Paternity Leave, Infertility & Adoption reimbursement
• Mentoring & Development Programs
• Employee Discounts
• Pet insurance
• Matching Donations to your favorite cause
• Access to our BASF Wine Cellar and much more!

Privacy Statement

 

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal Employment Opportunities

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

 

Applicants must be currently authorized to work in the United States on a full-time basis.