Manager, Technology

Provide management within responsible technical area through operations and change-the-business. The specific responsible technology area may consist of multiple technology functions within a specific technology focus including at least one of the following: software engineering, platform system development, information security, enterprise architecture, infrastructure (including data center, network, and telephony) and/or PMO-Program/Project Management. Provide a platform for continuous technical improvement and transformation to better meet GTS and business needs.

Provide direction to the team on a daily basis

Address and navigate technical issues, anticipating and preventing  impending issues 

Problem solve beyond the scope of an individual team member to optimal outcome

Consistently meet commitments within expected timeframe with minimal direction 

Partner with deliverable stakeholders  inform others of technical impediments, updates, and progress in relationship to timelines or SLAs

Provide detailed technology functional planning supporting the overlaying strategies of GTS and business direction for technical infrastructure, architecture, application systems, and/or related business processes within technical functional area, and ensure proper functioning, and cohesive implementation

Drive and adopt incremental and step function change within technical groups and adjacencies
 

Engage in planning to meet operational, daily, and quarterly goals; plan and execute department-level technical projects

Determine and  develop best technical practices sometimes in relation to business procedures

Identify and mitigate operational and strategic risk

Engage Team and Peers in technical opportunity identification

Remain current on new technology and methods to ensure state-of-the-art and cost-effective solutions to business processes

Coordinate training to ensure all departmental staff have appropriate skill sets and receive appropriate information/instruction

Ensure effective communications are maintained across technical functional areas and externally as necessary; where appropriate involve senior level management, and employees in plans, and keep up to date on progress towards meeting goals

Monitor expenses to ensure technical area’s costs are with established levels

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports

Comprehensive knowledge of primary technology area, preferably within healthcare environment

Ability to regularly exercise discretion and independent judgment in the performance of job duties

Provide direction to the team on a daily basis

Address and navigate technical issues, anticipating and preventing  impending issues 

Problem solve beyond the scope of an individual team member to optimal outcome

Consistently meet commitments within expected timeframe with minimal direction 

Partner with deliverable stakeholders  inform others of technical impediments, updates, and progress in relationship to timelines or SLAs

Provide detailed technology functional planning supporting the overlaying strategies of GTS and business direction for technical infrastructure, architecture, application systems, and/or related business processes within technical functional area, and ensure proper functioning, and cohesive implementation

Drive and adopt incremental and step function change within technical groups and adjacencies
 

Engage in planning to meet operational, daily, and quarterly goals; plan and execute department-level technical projects

Determine and  develop best technical practices sometimes in relation to business procedures

Identify and mitigate operational and strategic risk

Engage Team and Peers in technical opportunity identification

Remain current on new technology and methods to ensure state-of-the-art and cost-effective solutions to business processes

Coordinate training to ensure all departmental staff have appropriate skill sets and receive appropriate information/instruction

Ensure effective communications are maintained across technical functional areas and externally as necessary; where appropriate involve senior level management, and employees in plans, and keep up to date on progress towards meeting goals

Monitor expenses to ensure technical area’s costs are with established levels

Job Specifica