Sr. Manager Professional Services Executive (REMOTE)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Key Responsibilities

People Leadership & Talent Development

• Leads, coaches, and develops a team of Professional Services Executives, fostering high performance, accountability, and professional growth.
• Provides ongoing performance management, mentoring, and career development aligned to Professional Services standards and expectations.
• Ensures PSEs are equipped to manage complex customer relationships, executive-level communications, and cross-functional delivery.
• Acts as a role model and player‑coach by stepping into the PSE role when coverage, escalation, or expertise is required.

Program & Delivery Oversight

• Oversees planning, execution, and governance of all assigned PSE‑led engagements, ensuring alignment with defined scopes of work, success metrics, and customer objectives.
• Monitors the health and status of all active engagements, proactively identifying risks, issues, and dependencies, and supporting PSEs in mitigation and resolution.
• Ensures consistent application of Professional Services delivery methodologies, project management standards, and quality expectations.
• Serves as an escalation point for complex delivery, relationship, or performance issues.

Customer & Stakeholder Management

• Maintains regular communication with customers, internal leadership, and cross‑functional delivery partners to ensure alignment and transparency.
• Supports PSEs in building and sustaining executive‑level customer relationships focused on long‑term value, retention, and expansion.
• Partners closely with Sales, Solution Leadership, Project Management, and other stakeholders from pre‑scope through post‑implementation execution.

Financial & Resource Management

• Oversees resource planning, workload balancing, and capacity management across the PSE team.
• Manages consolidated and personal oversight of budget planning, forecasting, and financial reporting for assigned engagements.
• Allocates financial and personnel resources to ensure delivery commitments, margin expectations, and customer outcomes are met.
• Monitors consumption, financial performance, and contractual alignment across the PSE portfolio.

Process, Quality & Continuous Improvement

• Ensures adherence to Professional Services quality standards, workflows, and governance processes.
• Identifies opportunities for process improvement, operational efficiency, and scalability across PSE engagements.
• Partners with leadership to evolve delivery models, tools, and best practices to support growth and consistency.
• Supports change management and adoption efforts for new programs, offerings, and ways of working.

Required Qualifications

• Bachelor’s degree or equivalent experience required; Master’s degree (MBA, MHA, or similar) preferred.
• Minimum of 7–10 years of experience in healthcare services, professional services, or consulting, including leadership of client‑facing teams.
• Demonstrated experience leading complex, multi‑site healthcare or enterprise engagements.
• Strong people leadership capabilities with a proven ability to coach, develop, and retain high‑performing professionals.
• Experience with financial planning, forecasting, and portfolio‑level performance management.
• Excellent executive communication, organizational, and analytical skills.
• Ability to operate effectively in matrixed, cross‑functional environments.

• Travel requirements of 60% to 75%.

Preferred Experience & Skills

• Clinical or healthcare operations background (e.g., oncology, enterprise healthcare services).
• Experience serving as account success, executive partnership, or senior client delivery role.
• Strong understanding of change management, performance metrics, and governance models.
• Comfort stepping into direct client‑facing roles as needed to support delivery or escalation.
• High degree of accountability, responsiveness, and executive presence.

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Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they