Field Technician

Company Summary

Join our team and take your career to the next level. Founded in 2002 and based in New York City, Skywire Networks is a leading telecommunication provider in the area. Skywire provides gigabit data, voice, and unified communications solutions from residential to large enterprise customers. Skywire has a specialized hybrid telecommunications network that leverages fixed wireless and fiber broadband facilities throughout its footprint to bring significant bandwidth and reliable communications solutions to its customers.

Skywire’s extensive broadband network includes more than 2,000 lit buildings, 50 neighborhood hubs and relays, and a near-net footprint exceeding 350,000 buildings. Skywire addresses the ongoing problem of poor fiber density in New York City and brings high-speed internet and voice and local customer service to underserved communities and businesses in New York City, upstate New York, and New Jersey.

We seek professional customer-facing field technicians.

Summary

You will work closely with the Field Tech Supervisor, Dispatch, and Network teams to ensure the efficient installation, maintenance, and troubleshooting of telecom systems for voice and data network circuits and equipment. In this role your experience as a certified technician and ongoing knowledge transfer is crucial to the collaborative teamwork required for the delivery of carrier-grade service, network maintenance, and level of customer satisfaction. The field technician will use proactive communication tools and skill to perform assigned duties, ensuring adherence to company, safety and regulatory standards.

Duties:

• Review and follow design and wiring protocols for the deployment of phone and data service including cabling from the Network Interface Device (NID as well as indoor and outdoor wiring of phone and data cables.

• Responsible for the installation and maintenance of wireless antennas of various manufactures, external conduit installation, drilling and deployment and management of structured cabling according to engineering specifications

• Leverage training to test and troubleshoot metallic and optical telecommunication services

• Plan network installations with Skywire standards training that includes customer orders, plans, manuals, and technical specifications; inventory access, supplies, materials, and tools, assess installation site; design/prepare an installation diagram.

• Use specialized training to establish voice and data networks by running, pulling, terminating, and splicing cables; install telecommunications equipment, routers, switches, multiplexors, and integrations; following company and industry standards.

• Verify service by testing circuits, accessing equipment, and alarms using tools, meters, laptops and other equipment requiring specialized training.

• Effective communication with network operations. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.

• Maintain network by troubleshooting and repair; testing network back-up procedures; updating documentation.

• Maintain customer rapport by listening to and resolving concerns; answering questions; and escalating/reporting to the supervisor and care team for follow-up.

• Maintain safe work environment by following codes, standards, and legal regulations as part of training.

• Keep supplies ready following inventory procedures.

• Update job knowledge by participating in educational opportunities; reading technical publications.

• Accessible to train and mentor other field techs.

• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications

• Completion of select online course training for ongoing knowledge enhancement.

• Telecommunications Systems Engineering, Telecommunications Knowledge, Telecommunications Technologies, Technical Understanding, Functional and

Technical Skills, Independence, Attention to Detail, Verbal Communication, Documentation Skills, Audiovisual Maintenance.

• 3 to 5 years of experience troubleshooting/repairing telecommunication services both in the field (by customer’s premises) and/or in the central office.

• A clean driving record, and ability to maintain a clean driving record.

• Basic reading and writing skills at high school level or equivalent (i.e. GED), undergrad studies preferred.

• TL1 and SSH knowledge via a laptop, ability to configure and read a multimeter

• Understanding of Wireless Transmitters and RF standards