Quality Assurance Specialist, Branch

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Itasca, N Arlington Heights Rd 

Division: Air & Sea 
Job Posting Title: Quality Assurance Specialist, Branch 
Time Type: Full Time

 

Summary

As a Quality Assurance Specialist at DSV, you will be responsible for ensuring that all processes, procedures, and services meet the company's quality standards and regulatory requirements. Your role involves implementing quality management systems, conducting audits, and providing recommendations to improve operational efficiency and customer satisfaction.

 

Duties and Responsibilities

• Develop, implement, and maintain quality management systems (QMS) to ensure compliance with industry standards and regulatory requirements.
• Establish quality control procedures and guidelines for various operational processes.
• Conduct internal audits and inspections to assess compliance with quality standards, procedures, and regulations.
• Identify areas for improvement and provide recommendations to address deficiencies.
• Maintain accurate and up-to-date documentation related to quality management activities, including audit reports, corrective actions, and compliance records.
• Ensure documentation meets regulatory requirements and is easily accessible for review and reference.
• Analyze quality data and performance metrics to identify trends, root causes of issues, and opportunities for process improvement.
• Collaborate with cross-functional teams to implement corrective and preventive actions to address quality-related issues.
• Provide training and support to employees on quality management principles, procedures, and best practices.
• Promote a culture of quality and continuous improvement throughout the organization.
• Evaluate supplier performance and quality of products and services to ensure they meet DSV's standards and requirements.
• Establish and maintain supplier quality agreements and performance metrics.
• Monitor customer feedback and complaints related to quality issues and work with relevant teams to address customer concerns and improve satisfaction levels.
• Implement customer-focused quality initiatives to enhance service quality and exceed customer expectations.
• Stay informed about relevant industry regulations, standards, and best practices related to quality management and transportation logistics.
• Ensure compliance with regulatory requirements and standards, such as ISO, FDA, and customs regulations.

 

Educational background / Work experience

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 3-5 years of experience in quality assurance, preferably in the transportation and logistics industry.

 

Skills & Competencies

• Strong understanding of quality management systems and processes
• Ability to conduct audits and inspections