Customer Service Representative

Company Description

About Us:
Captura Hall is a dynamic advertising agency that combines creativity with strategy to deliver powerful campaigns for our clients. We value exceptional service, teamwork, and a commitment to achieving results. As we grow, we are looking for a dedicated Customer Service Representative to join our team and provide excellent support to our clients and internal teams.

Job Description

Job Description:
We are seeking a friendly and efficient Customer Service Representative to serve as the first point of contact for our clients. You will be responsible for addressing customer inquiries, assisting with service-related questions, and ensuring a positive client experience. This role is ideal for someone who thrives in a customer-focused environment and is excited to represent our brand.

Responsibilities:

• Respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product and service information, troubleshooting, and resolving issues.
• Maintain accurate records of customer interactions and transactions.
• Work closely with other departments to ensure customer needs are met.
• Provide feedback to management on customer trends and service improvements.
• Follow up with customers to ensure their satisfaction and encourage repeat business.
• Manage and prioritize multiple customer requests efficiently.

Qualifications

Skills Required:

• Strong communication and interpersonal skills.
• Ability to remain calm and composed under pressure.
• Proficiency in customer service software (e.g., Zendesk) and Microsoft Office Suite.
• Excellent organizational and multitasking abilities.
• Problem-solving skills with a focus on customer satisfaction.
• Prior customer service experience is preferred.

Additional Information

Benefits:

• Competitive salary ranging from $36,000 to $46,000.
• Health, dental, and vision insurance.
• Paid time off and holiday benefits.
• Opportunities for growth and advancement.
• Supportive and collaborative team environment.