2025 Opportunities - Account Executive, Americas

👋 Hello from the Recruiting Team at Customer.io! We're expanding our sales team and seeking motivated and successful Account Executives at both the Mid-Market and Senior levels to join us in January 2025! We are looking to expand our team across the UK, Ireland, and the Americas (Canada and the USA). This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand. Based on your experience and success through our hiring process, you could be considered for either a Mid-Market or Senior Account Executive position, with distinctions in deal size, customer segment, and strategic involvement.

Hiring Timeline:

We're gearing up to bring fresh talent on board as we head into the new year. Our hiring process will start in late October and conclude in November, with onboarding set for January 2025. If you're looking for an exciting opportunity to begin a new chapter, we’d love to hear from you!

Responsibilities:

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.

Qualifications:

For both roles:

• B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
• Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
• Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
• Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition.
• Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role.

Mid-Market Account Executive

• Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
• Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
• Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
• Responsibilities:
  • Engage in high-volume prospecting, cold and warm outreach
  • Manage the full sales cycle for deals typically under $50,000 ACV
  • Drive growth within mid-sized clients, nurturing relationships and uncovering business needs
• Compensation: We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.

Senior Account Executive

• Experience: 5+ years of experience in full-cycle B2B SaaS or Martech sales, handling larger, more strategic accounts with complex sales cycles
• Deal Focus: Targets larger, more strategic accounts, often exceeding $50,000 ACV, with longer sales cycles and more complex deal structures
• Support: Partners with a dedicated Sr. SDR for account strategy, with a strong focus on outbound prospecting
• Responsibilities:
  • Conduct value-based selling to close major deals wit