IT Business Consultant

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

IT Business Consultant

About your role:

As an IT Business Consultant, you will support implementations for the DNA platform by designing, developing, and configuring forms, documents, media, and archival solutions. You will work directly with clients and cross-functional implementation teams to deliver accurate configuration and deployment outcomes. This role is important to successful client onboarding and to the effective implementation of DNA core banking software.

What you'll do:

• Design and develop forms, documents, and print or digital media solutions for client implementations on the DNA platform
• Configure forms media, document workflows, and archival components to support client requirements and implementation timelines
• Partner with clients, implementation teams, and technical stakeholders to gather requirements, validate solutions, and resolve configuration issues
• Troubleshoot Windows-based workstation and server environments, printer and peripheral setup, and client-server document delivery issues
• Support implementation projects and professional services engagements by preparing, testing, and deploying forms and document solutions
• Create and maintain implementation documentation, configuration records, and client-facing communications to support delivery quality and knowledge transfer
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 5+ years of experience in business consulting, implementation, or technical support for enterprise application systems, document solutions, or banking technology platforms
• 5+ years of experience designing, configuring, or supporting forms, document media, and archival solutions in client-facing or implementation environments
• 4+ years of experience troubleshooting Windows workstations and servers, printers, peripherals, and related technical environments
• 4+ years of experience working with Oracle and Microsoft SQL Server databases, including SQL querying or development
• Experience using Adobe Acrobat, Microsoft Office, HTML5, and Cascading Style Sheets (CSS) to support document design, formatting, or delivery
• Bachelor’s degree in information technology, computer science, business, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience supporting DNA from Fiserv implementations
• Experience with WMF technology or Nexus Evolution software
• Experience with Nautilus from Fiserv, Hyland OnBase enterprise content management, or similar document management platforms
• Familiarity with DocuSign, Wolters Kluwer, or Ascensus forms modules

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel: This role requires regular travel (10 - 25%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options ava