Broker Dealer Operations Sales Support Analyst

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Broker Dealer Sales Support Department is the primary in-bound call and service center for the broker-dealer. It assists Registered Representatives and customers with all pre- and post-sale support via phone and email. Primary oversight is the servicing of brokerage accounts and trading activity.

Key Responsibilities

• Handle pre- and post-sale calls and requests from customers and PFRs on brokerage accounts and all direct mutual fund, annuity, and variable life insurance accounts; providing outstanding service to increase asset sales and retention in-line with organizational goals
• Place trades on mutual funds, stocks, UITs and bonds for customers and PFRs
• Ensure compliance with FINRA books and records requirements, respond to internal and regulatory audit requests and update procedures, as necessary
• Establish bank-lines for customers to quickly facilitate EFTs and wires
• Process IRA one-time and non-qualified distributions
• Educate PFRs and customer on documentation requirements and technology platforms for new account openings and on-going servicing
• Handle death-of-account-owner situations by establishing estate accounts and following proper protocol
• Facilitate Periodic Investment Plan and Systematic Withdrawal Plan instructions and monitor them going forward
• Make trade corrections and create/send invoices to PFRs, also handle appeals
• Promote the use of technology, including RightBRIDGE, Docupace, Wealthscape and Wealthscape Investor
• Handle margin call notifications
• Verify that proper breakpoint charges were given on mutual fund sales and correct trades, if necessary
• Ensure accurate rules are followed for mutual fund swaps, switches and reinstatements
• Notify reps of re-org notifications, municipal bond notices, warrants/rights offerings and tender offers
• Sell-out security positions to satisfy debit balances, clean-up low value brokerage accounts
• Obtain proper requirements to make sure beneficiary designations are approved
• Make changes to customer accounts; including name, address and investment objectives
• Handle questions regarding jurisdiction, licensing and proper state registration assignments
• Complete special projects and tasks as assigned by Manager or Senior Leaders

Knowledge/Skills/Abilities/Experience

• FINRA Series Industry Exam (SIE), Series 7 and 63 required or the ability to acquire in the timeframe set forth by AFS, LLC.
• Excellent verbal communication skills and outstanding customer service ability
• Knowledge of securities industry, including books and records, rules and regulations, product types and market trading functionality
• Proficiency in Microsoft Office applications
• Analytical and problem-solving skills
• Ability to work independently and as a team in making decisions in-line with organizational goals and expectations
• Bachelor’s degree preferred
• Regular, predictable attendance is an essential function of this job

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Account Management, Policy Interpretation, Procedure Training, Sales Support, Team Collaboration

Compensation

Compensation offered for this role is $41,200.00 - 70,150.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.