PROGRAM ADMINISTRATOR SENIOR

<div> <h1><span>DEPT OF HEALTH SERVICES</span></h1> <h2><span><em><span>The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career; from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans. </span></em></span></h2> </div> <h3 dir="ltr"><span><strong>PROGRAM ADMINISTRATOR SENIOR</strong></span></h3> <div> <span>Job Location:</span> </div> <div> <h4><span><span>Address: 150 N 18th Ave, Phoenix, AZ 85007</span></span></h4> </div> <div> <span>Posting Details:</span> </div> <div> <h4><span><span>Salary: $73,000 <br/></span></span></h4> <h4><span><span>Grade: 23</span></span><span><span>  </span></span></h4> </div> <div> <span>Job Summary:</span> </div> <div> <p><span>This position reports directly to the Assistant State Registrar &amp; Chief and oversees the Registry and Issuance Team located within the Bureau of Vital Records. Through subordinate supervisors and staff, this position will oversee the operational statewide system of Vital Records including birth, death and fetal death registration, issuance and preservation. This includes: customer service functions, records management, document and record fraud and security, fraud investigations and enforcement activities. The position also ensures all governing regulations and policies and procedures are followed in accordance with state law. On a regular basis this position works with Department partners and stakeholders such as the<br/>Department's legal team, various federal, state and local agencies and law enforcement agencies.<br/><br/>This position is the expert and lead on the issuance of certified copies of Arizona vital events averaging 600,000 certified copies issued statewide annually through customer service sales. This position is the expert and lead of registration, amendments and corrections of Arizona vital events including: delayed birth, delayed death, adoption, foreign born birth, and maintenance of the putative father registry. <br/><br/>This position leads the customer service team responsible for processing applications and operating the call center averaging about 5,000 calls per month as well as the daily lobby activities averaging 12,000 walk in customers per year. When necessary this position will resolve escalated customer complaints including researching constituent services inquiries.<br/><br/>This position directly supervises two contractors that are housed in the office for the processing of expedited shipping orders. The position will be responsible for scheduling all training, conducting performance evaluations and communication directly with the contractor's vendor on all performance standards. <br/><br/>This position will be responsible for processing legal documents and may serve as a expert Department witness for legal matters resulting from Vital<br/>Records registration and issuance cases. On a regular basis this position will work in coordination with the Assistant Attorney Generals<br/>Office as well as other attorneys.<br/><br/>The statewide system of Vital Records is dependent on numerous critical electronic technology system solutions to support the<br/>collection of data for all vital events from a variety of partners who contribute to the completion of a record. Such systems must be<br/>efficient and must enable the program to function in compliance with governing regulations and the national standard for data collection<br/>and reporting standards. This position is expected to be a proficient system user assisting in continued maintenance and development<br/>of technology system solutions.<br/><br/>The position will be responsible for assisting with other bureau activities as needed. This position is required to perform opening and closing duties which includes working Monday thru Friday 8am to 5pm. The employee will be expected to make independent decisions and judgments based on their professional education, programmatic experience and training.</span><em><span>.</span></em></p> </div> <div> <span>Job Duties:</span> </div> <div> <p><span><strong>Responsibilities include:</strong><br/>• Provide leadership, training, instruction for the statewide system of Vital Records (supervisors, employees, partners and stakeholders); interpret statutes and rules; provide input to policies and procedures for the administration of Vital Records; ensure adequate custo