Strategic Customer Success Manager

<p><strong><span data-contrast="auto">Do work that matters.</span></strong><span data-contrast="auto">&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><strong><span data-contrast="auto">At AlertMedia, everything we do supports our mission: </span></strong><span data-contrast="auto">To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.&nbsp;&nbsp;&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Our core values drive us in our important mission of keeping people safe &amp; informed:&nbsp;</span></strong></p> <ul> <li><em><span data-contrast="auto">We’re humans not robots</span></em></li> <li><em><span data-contrast="auto">Customers always come first</span></em></li> <li><em><span data-contrast="auto">We work better together</span></em></li> <li><em><span data-contrast="auto">Simplicity is our strength</span></em></li> <li><em><span data-contrast="auto">Our reputation is priceless, Hard work pays off</span></em><span data-contrast="auto">&nbsp;&nbsp;</span> <span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <p><span data-contrast="auto">Our</span><strong><span data-contrast="auto"> Strategic Customer Success Manager </span></strong><span data-contrast="auto">takes ownership of AlertMedia’s most complex and high-value customer relationships. They focus on a smaller number of&nbsp;strategic&nbsp;accounts, but with significantly higher ARR, providing the highest level of partnership. Working closely with our Executive and Senior Leadership Team, Implementation Team, Customer Support, Marketing, Product, and Sales Teams, they are responsible for executing strategic guidance, driving adoption, conducting effective Business Reviews, supporting customer health, retention, and growth. The