Sales Operations Specialist

Tosoh SMD, Inc. is a global leader in semiconductor materials. Our superior products help customers introduce cutting-edge technologies that make our lives easier and move us into the future. Our state-of-the-art manufacturing facility and materials laboratory located in Grove City, OH manages the entire life cycle of our products, including supply chain development, research and development, manufacturing, testing and distribution.

Our innovative and devoted team of scientists, engineers, metallurgical experts, manufacturers and managers continuously collaborate and strategize to improve and create new materials for a wide range of customers' semiconductor needs. These products are used in many final applications like automotive, mobile devices, computers, artificial intelligence, 5G networks and industrial automation. As one of over 100 Tosoh Corporation's family of companies our motto is "We Make the Material That Makes Your Devices Work".

Position Charter

The Sales Operations Specialist is responsible for daily sales operations including on-time delivery performance, supporting new business inquiries, and facilitating commercial process improvements. The Sales Operation Specialist will also interact with customers to provide information in response to inquiries, complaints, and services provided.

Position Profile

Full-time

Exempt

Reporting Relationships

The Sales Operations Specialist reports to the Inside Sales Manager.

Major Duties and Responsibilities

Support customer order management and on time delivery

Manage incoming customer requests for quotes (RFQs)

Support New Product Engineering in completing product costing and executing outgoing customer quotes

Manage CRM activity to ensure timely and accurate dispositions of Business Opportunities

Execute customer agreements and pricing methodology as defined by marketing

Report on commercial KPIs to senior level management and troubleshoot areas of concern

Identify and escalate risks to on time delivery or other critical business functions

Support and execute special projects including functional improvements, ERP automation, and commercial standards

Support Customer Service functions as needed including order entry and navigating customer portals

Manage customer-owned materials and reclaim materials

Answer customer inquiries in a timely manner through verbal and written communication

Resolve problems by effectively communicating internally and externally

Maintains a positive attitude and communicates effectively and professionally with team members

Other related duties as required

Education

Bachelor’s degree required; preferred fields include sales, marketing, business or engineering.  

2+ years of experience with technical products in a customer service, engineering, or production planning role required

Lean Six Sigma certification or equivalent experience is preferred

Skills and Qualifications

Strong understanding of manufacturing processes, ERP and global organizations required

Understanding of manufacturing, product specifications, customer