Operations Manager for Jake's, A Lakeland Community

Lakeland University, an independent liberal arts institution located in east central Wisconsin, invites applicants from a diverse group of qualified candidates to serve as our Operations Manager for Jake's, A Lakeland Community located in downtown Sheboygan. The Operations Manager oversees the day-to-day operations of the facility including event spaces, coworking areas, and office rentals to ensure seamless functionality, exceptional client experiences, and efficient resource utilization, develops and manages programming to serve multiple audiences to drive revenue, maintains facilities, coordinates logistics, and ensures compliance with safety regulations across all spaces.

The key metrics of success for this role are revenue and profit, social media engagement, lead generation, growth (event bookings, rentals, community events, and attendance).

GENERAL EXPECTATIONS

All Lakeland University staff members are expected to:

• Demonstrate in their words and actions an appreciation for the history of Lakeland University and a commitment to its stated mission;
• Represent unequivocally in their behavior the stated values of the University;
• Be good stewards of the University's resources, including its personnel and the goodwill of its friends, its alumni, and local community;
• Work collaboratively (as opposed to competitively) with their peers to meet objectives and achieve our goals;
• Keep their supervisor appropriately informed;
• Be forthright and honest in their communication with all members of the University community;
• Treat all members in a manner of teamwork and respect;
• Acts in a manner that sets the standard for service in higher education and the core principles of Lakelanders Excelling at Professionalism (LEAP) - show respect, communicate and be positive.
• Advise their supervisor with respect to all matters that require their attention, including their own performance.

ESSENTIAL FUNCTIONS:

Event sales, planning, and execution: Office rentals, coworking memberships, tenant management, event attendance:

• Promote office spaces, event spaces, and events for revenue generation.
• Plan event programming for the public, tenants, and student networking.
• Plan and manage event programming to drive attendance, revenue, and create a sense of community.
• Manage tenant activities: rent processes, lease processes, showings, advertising.
• Manage event schedules, coordinate with clients on event details, oversee setup and breakdown of event elements, and ensuring adherence to event timelines.
• Act as primary contact for Jake's: address inquiries, resolve issues, and ensure satisfaction.
• Manage advertising and promotion of spaces and events hosted at Jake's.
• Negotiate contracts/oversee services from vendors like caterers and decorators, ensuring quality of service and relationships.
• Manage Innovator Fellowship program growth, funding, and community awareness.

Facility management and maintenance:

• Open, close, manage access, and coordinate routine maintenance of the event space, including equipment checks, cleaning protocols, and repairs.

Budget management:

• Monitor budgets, control costs, identify areas for cost optimization and revenue generation.

Safety and security:

• Implement and enforce safety protocols, manage emergency procedures, and coordinate with security personnel as needed.

SPECIALIZED KNOW-HOW & SKILLS:

• Strong organizational and planning skills
• Excellent communication and interpersonal skills
• Detail-oriented with the ability to multitask
• Problem-solving and decision-making abilities
• Leadership and team management skills
• Knowledge of event industry standards and best practices.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at