SENIOR SERVICES TRANSPORTATION COORDINATOR

Posting number: 0481-0726

Department: Community and Library Services Department

Job classification: SENIOR SERVICES TRANSPORTATION COORDINATOR

Posting type: Open

Categories: Community Services, Recreation, Parks and Recreation, Parks

Summary

Does the idea of thinking outside of the box, taking calculated risks, and creating new experiences for the community intrigue you? Do you thrive in a team-oriented environment? Are you ready to dive in, learn quickly, and inject yourself as a leader into summer programming and beyond? If you answered YES to these questions, then we encourage you to “ride the wave” and apply for the ComNote: This job description is currently being updated and is under review for final approval.

Here in Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team.  At this time, we have an outstanding career opportunity available, as we're looking for the right person to serve as Senior Services Transportation Coordinator. 

The ideal candidate for the Senior Services Transportation Coordinator is an organized, detail-oriented professional with strong paratransit experience and a solid understanding of relevant laws and regulations. They excel in scheduling, routing, and using transportation software while effectively leading staff and volunteers to maintain smooth, compliant operations. With excellent customer service skills they build strong relationships with participants, staff, and volunteers and ensure safe, reliable, and responsive transportation services for Huntington Beach’s older adult community.
JOB SUMMARY
With general supervision, coordinates on-demand response transportation services for older adults and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED 
Reports to:  Social Services Supervisor 
Supervises: Administrative support staff, part-time staff and volunteers as assigned

DISTINGUISHING CHARACTERISTICS
The Transportation Coordinator is a single position job class with responsibility for scheduling and coordinating transportation services. The Transportation Coordinator oversees and trains staff and volunteers.

Examples of duties

• Coordinates on-demand response transportation operations to ensure timely, efficient and safe customer service 
• Schedules and dispatches routes; provides guidance and direction to drivers in route 
• Investigates complaints, accidents and personal injuries and completes necessary reports  
• Oversees and monitors routes and lift operations to ensure sufficient staffing to facilitate orderly movement of passengers
• Reviews and updates routes; calls in substitute drivers when necessary 
• Coordinates the daily work of  personnel; assigns, schedules and monitors work 
• Appraises performance 
• Trains personnel and volunteers; promotes the observation of safe work practices at all times
• Maintains records, and prepares periodic reports
• Assists with scheduling for special events and outreach efforts
• Drives a city vehicle in the course of duties, including providing route coverage, responding to incidents or services disruptions, conducting field evaluations and supporting operational needs
• Manages and maintains transportation software to ensure accurate scheduling, routing, and reporting for senior transportation services
• Ensures program operations are compliant with all applicable laws, regulations, and standards
• Assists with managing the Department of Transportation (DOT) commercial drivers’ program and related records
• Performs related duties as assigned

The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification.  The City, at its discretion, may add, modify, change or rescind work assignments as needed.

Qualifications

Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying.  A typical combination includes:

Knowledge of: 

• City and departmental policies and procedures 
• City regulations, rules a