Patient Services Manager - North Tampa - Fowler

Position Summary: 

Responsible for the day-to-day operations and staffing of the Benefits & Authorizations Department and Communications Department to ensure a smooth patient flow and excellent customer service. 

Key Responsibilities: 

• Oversee the operations of Benefits & Authorizations, and Communications. 
• Track weekly statistics and forward the totals to the director on a weekly basis.   
• Review stats and assist in initiating changes as necessary. 
• Complete employee evaluations. 
• Complete quarterly goals. 
• Develop or revise Patient Services policies and procedures as needed. 
• Assist in handling patient complaints and ensures Quality Assurance Department is notified as necessary. 
• Ensure all Patient Services employees are cross-trained. 
• Assist in developing and maintaining departmental hats including tests and directions. 
• Ensure all areas are properly stocked with supplies at all times. 
• Assist in ensuring adequate coverage during illnesses, vacations, appointments, etc.  
• Assist in handling all departmental and employee issues as needed. 
• Coordinate with the Quality Assurance department and implement additional customer service training periodically and as needed. 
• Ensure adequate coverage at all times and approving PTO. 
• Ensure all departmental policies and procedures are being followed. 
• Hold bi-weekly meetings with the department. 
• Ensure the answering service receives monthly on-call schedules and changes. 
• All other duties as assigned. 

Qualifications:

• Bachelors Degree and/or 5 years experience in the field.