Team Manager, Las Vegas Bellagio

Fondato nel 1913 in Italia, il Gruppo Prada si è costruito su una tradizione di eccellenza e con una visione di innovazione. Il Gruppo, leader mondiale nel settore del lusso, opera in oltre 45 paesi con i marchi PRADA, Miu Miu, Versace, Church's, Car Shoe e Luna Rossa e conta dipendenti di oltre 100 nazionalità.

 

 

JOB PURPOSE

Being a passionate Brand Ambassador and a business leader, embracing the Brand values and convey to the Store Team and Clients to achieve a successful Products performance, driving actions to achieve sales target, maximizing all the commercial opportunities.

Guarantee an excellence Client Experience through a successful Client Journey.

Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.

 

RESPONSIBILITIES 

 

Leading the Business

• Drive your Team to exceed Financial targets and maximize sales performances and contribution to support the success of the store;
• Support the Store Manager to develop and implement business plans, through the analysis of the product’s performances and proposal of relevant actiıon plans;
• Foster cross selling and up selling among product categories;
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring Prada standards are achieved;
• Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client relations;
• Foster the Digital Mindset among the team, as well as encourage and support the team to improve the relationship with clients and achieving the business objectives;
• Be constantly up-to-date on market trends;

 

Client Journey

• Ensure all our Clients to feel welcomed and to take part in an inspiring and engaging Journey;
• Trigger our Clients’ curiosity and to lead them through the values and vision of Prada:–the unique “Prada-ness” attitude, –the intelligence of design, –the relevance of cultural values, –the challenging of conventions, –the commitment to represent the creativity and innovation;
• Feel our clients unique and to express their individuality, confidence and independence of spirit;
• To be passionate through your dedication to our job, Group Values and DNA;

 

Customer Relations Management

• Cultivate customer relationships to create loyal advocates for the Brand and   leverage your team to achieve the highest quality of customer profile capture with every transaction.

1. • Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences
   • Proactively identify opportunities to gain new Clients in order to grow department sales
   • Strengthen Client loyalty supporting the department team to carry out clientelling initiatives
   • Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome

 

Team Management

1. • Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client portfolio at the same time.
   • Support your team with consistent coaching, identify their development and training needs, partner with the HR and L&D team to tailor individual development plans.
   • Encourage the exchange of information within the team and proactively develop morning briefing on specific topics
   • Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processes
   • Guarantee team development  through coaching and follow-ups on individual action plans;
   • Actively support the Store Manager in mapping the market for any researches they may have
   • Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure

 

Store Care

1. • Support synergy and cooperation between front and back of house
   • Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office
   • Contribute to an effectıve and effıcıent care of Company’s assets
   • Provide feedback and suggestions concerning department needs firstly to the the Store Manager, and if necessary with the Visual Merchandi