Scheduled Hours

40

Position Summary

Oversees daily clinical duties and implements standards and guidelines to increase clinical patient volume and production to maximize growth of clinic operations. Responsible for resolving personnel problems, interviewing applicants, performing job counseling and annual staff reviews. Ensures that clinic front desk staff members are trained in all applications in order to fulfill job roles. Works directly with clinical providers to rectify schedule modifications and filling schedules.

Job Description

• Supervises and monitors all front desk processes for quality assurance.
• Develops and maintains front desk, compliance and clinical policies and procedure manuals.
• Schedules for clinic faculty.
• Resolves personnel problems, interviews applicants for open positions, oversees training of new employees, prepares and administers job evaluations and performs job performance counseling.
• Performs review of patient medical records to verify compliance guidelines are met.
• Serves as liaison with WUSBCS for training staff and outside parties.
• Activates and deactivates Allscripts and Connect accounts for all new staff and Faculty.
• Serves as liaison to third party payers, vendors, medical center personnel, patients and/or families in problem situations when necessary.
• Attends weekly Clinical Division Meetings with leadership, monthly clinical division meetings with providers and staff and any other clinical related meetings as it relates to the position.
• Communicates policies and educates staff on clinical practice issues to promote efficient flow of process.
• Oversees daily staff functions of co-payments, master scheduling, processing of medical records requests, daily patient visit preparation, insurance verifications/authorizations, referral management, clinic supply inventory, ICD-10 coding for new patients.
• Provides back up for front desk staff during high volume times or staff vacation and illness.
• Ensures all HIPAA guidelines are followed and implemented in clinic.
• Creates new supply codes as needed and updates supply ticket.
• Serves as a liaison for clinic safety inspections, scanning processes and clinic contact for incident reporting and BJC Clinic Engineering. AED Committee Team Member.
• Identifies and reports on trends related to patient satisfaction surveys.
• Ensures coordination and maintenance of equipment and supplies.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions:

• Normal office environment.

Physical Effort:

• Typically sitting at desk or table.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

No specific work experience is required for this position.

Skills:

Supervisory Management

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• High school diploma or equivalent high school certification, related work experience in medical insurance setting helpful and supervisory experience or equivalent education and experience.

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirement).

Preferred Qualifications:

• Must be able to follow through to completion.

• The ability to communicate effectively at all levels.

• Ability to recognize, analyzes and report trends through accounting orga