Assistant Director of Group Services

JOB SUMMARY

 

Manages group rooms inventory and validate that group inventory is allocated and restricted properly to maximize revenue and profits. Provides group inventory management and group billing functional expertise to hotel leadership, event planning team, account/finance team, and revenue management team. Position has responsibility and oversight of the group housing team responsible for building relationships and the operational leader of the group housing team. Responsible for recruitment, interviewing, on-boarding and training of group housing team members. Direct report to the Director of Group Services and provides leadership report to the manager of group housing.

 

CANDIDATE PROFILE

 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 4 years’ experience in the revenue management, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 -4 years’ experience in the revenue management, sales and marketing, or related professional area.

 

CORE WORK ACTIVITIES

 

Analyzing and Reporting

• Compiles information, analyzes and monitors actual sales against projected sales.

• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Generates and provides accurate and timely results in the form of reports, presentations, etc.

• Accurately participates in the weekly and long range forecasts.

 

Managing Projects and Strategy

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.

• Understands and accurately represents individual property sales needs.

• Manages group room authorizations, rates and restrictions.

• Knows of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).

• Provides and supports recommendations to improve effectiveness of revenue management processes.

• Provides group inventory management and group billing functional expertise to hotel leadership, event planning team, account/finance team, and revenue management team.

• Manages group billing processes, including set up, preparation, and final bill review and collection.

• Maintains accurate information in all systems (Marsha, CI, PMS, Passkey, etc.).

Supports and cultivates internal and external key stakeholder relationships in a proactive manner.

• Provides recommendations to improve effectiveness of and group billing processes.

• Verifies that technical questions relating to reservations and property management systems are escalated to the correct support desk in a timely manner.

• Acts as a liaison, when necessary, between property and regional/corporate systems support.

• Attends staff/forecast/strategy/billing meetings as requested by property.

• Development of ongoing/continuous training for supervisors and subordinates in Group Services department.

 

Building Successful Relationships

• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).

• Develops and manages internal key stakeholder relationships..

• Supports the Director of Group Services , when necessary, between Sales, Reservations, and property management systems

 

Managing and Conducting Human Resources Activities

• Interviews and hires employees with the appropriate skills to meet the business needs of the operation.

• Develops, implements and maintains a departmental orientation program for em