ADRC Options and Resource Specialist

Job Description:

Easterseals NH is currently seeking an energetic, knowledgeable, flexible individual to join our team and ADRC (Aging and Disability Resource Center) formerly known as ServiceLink Program. ARDC’s mission is to provide unbiased and person-centered education, advocacy, assistance, and supported referrals to help NH residents retain their dignity, quality of life and highest level of independence within their community. We specialize in supporting individuals living with disabilities and those who are age 55 and older. The ADRC helps individuals access and make connections to long term support and services, access family caregiver information and supports, explore options and understand and access Medicare and Medicaid. 

In this role, you will be responsible for implementing a person-centered approach to understand the needs of individuals in order to assist in the development of resource options and planning for long term support services, providing guidance and referral information to callers on community resources, agencies and organizations available as possible solutions to the needs of the caller and assisting individuals in understanding and applying for State and Federal programs. 

Responsibilities: 

• Provides information on and referral to community resources which may meet the needs of the contact/client. 
• Performs an assessment of the contact/caller’s situation/needs and provides the contact/caller with assistance in referrals to long-term supports and services through telephone contacts, walks-ins, emails, home visits/community settings and multi-media. 
• Provides information and education on long term support services to individuals in hospitals, rehab facilities, and/or nursing homes as mandated by the contract.
• Completes eligibility screening and provides information to assist individuals in understanding and applying for State and Federal program.
• Completes documentation on all contacts using assigned database following all protocols/processes as mandated by the contract and in compliance with InformUSA. 
• Complete follow-ups on contacts following InformUSA protocols and contract requirements.
• Comply with completion of reporting requirements mandated by the ADRC contract. 
• Provide Medicare information and counseling to Medicare beneficiaries especially during the Medicare Annual Enrollment Period.
• Attends meetings as mandated by contract or required by State.
• Assists with general office support including by not limited to answering phones, assisting, walk-ins and other office tasks as needed.
• Obtain all mandatory certification as required by the contract which includes the InformUSA (Alliance for Information and Referral Certification (AIRS)); State Health Insurance Assistance Program (SHIP) Counselor within six (6) months to one (1) year of hire.
• Perform additional duties as requested.

Qualifications:

       •    Bachelor’s Degree in Social Work, Education, Human Services, Sociology, Cultural Anthropology, or Behavioral Science, OR

       •    Eight (8) years’ experience working directly with programs supporting the elderly or disabled population in lieu of degree Basic knowledge of community long-term care support services for the elderly and disabled population OR

       •    Combination of education and experience totaling eight (8) years.
       •    Basic knowledge of community services such as home health agencies, assisted livings, nursing homes, and hospitals.
       •    Basic knowledge of State and Federal program such as Medicaid and Medicare.
       •    Strong oral, written and interpersonal skills.

       •    Valid driver’s license and reliable transportation.
       •    Analytical and problem-solving ability.
       •    Comfortable with performing home visits and community outreaches.
       •     Basic level of computer skills to include Microsoft Office application suite and

             database programs

Hours: This is a full-time, 40 hour/week position. Standard business hours 8:30a-5pm

Compensation: $21.00 per hour

What’s in it for you? We offer a comprehensive benefits package for full-time, eligible employees, including:

• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• 10 Paid Holidays – includes a floating holiday of your choice
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student