Patient Accounts Supervisor

Job Description:

Job Summary

Are you an experienced billing professional with a passion for leadership and process improvement? Join our team as a Billing Supervisor, where you’ll play a key role in ensuring accurate and timely billing operations that support our mission-driven services.

As a Billing Supervisor, you will oversee a team of Billing Specialists, manage billing workflows, and ensure compliance with funding and reimbursement requirements. The ideal candidate brings strong supervisory experience, deep knowledge of medical billing practices, and a commitment to excellence in service delivery.

Position Perks & Benefits

• 29 Days of PTO

• Eligibility for HRSA Loan Repayment (eligibility requirements apply)

• Comprehensive Benefits Package: Health, Dental, Vision, Retirement, Life Insurance & More

• Competitive 401(k) Plan – Up to 5% Match for Part-Time and Full-Time Employees

• Company-Paid Basic Life Insurance

• Emergency Medical Leave Program

• Flexible Spending Accounts (Healthcare & Dependent Care)

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement

Key Responsibilities

• Train and supervise Billing Specialists to ensure timely and accurate entry of transfers, discharges, and clinical reviews in external databases.

• Monitor clinical review requests and ensure timely receipt from program staff.

• Research outstanding accounts receivable for authorized services and submit claims to DMH for payment.

• Apply insurance credits in external databases for both basic and authorized services.

• Conduct weekly one-on-one meetings with supervisees to support development and address training needs.

• Provide timely reports to the Program Director, CFO, and Executive Team regarding client billing activity.

• Maintain a comprehensive understanding of billing rules across all programs.

• Perform audits of billable services for DMH programs, grants, and other funded initiatives.

• Monitor and rebill services impacted by funding source changes.

• Support company goals and objectives through proactive engagement and leadership.

• Perform other duties as assigned by leadership.

Education & Experience Requirements

• High school diploma with coursework in typing and business practices.

• Minimum of three (3) years of experience in a secretarial or bookkeeping role, including at least two (2) years of computer-based work.

Additional Qualifications

• Strong knowledge of medical billing and electronic claims processing.

• Proven ability to supervise and train staff effectively.

• Excellent communication and customer service skills.

• High accuracy in 10-key and alphanumeric data entry.

• Proficiency in word processing, spreadsheets, databases, and web-based applications.

Supervisory Responsibilities

• Communicate organizational goals and encourage team participation.

• Provide leadership and guidance across all departmental functions.

• Monitor and support the execution of strategic objectives.

• Foster collaboration and input from all team members.

• Communicate changes and updates clearly and effectively.

• Address personnel issues with discretion and HR guidance.

• Champion change and manage implementation of new processes.

• Promote a team-oriented culture and inclusive decision-making.

Brightli is on a mission:

A mission to improve client care, reduce the financial burden on community mental health centers, and amplify advocacy for increased access to behavioral health and substance use services.

We are committed to fostering a culture of belonging and connection. We welcome applicants from diverse backgrounds and experiences, believing that a rich tapestry of perspectives strengthens our mission. If you're passionate about empowering communities and creating an inclusive, supportive workplace, we invite you to join our mission-driven team.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more