Intern, Desktop Engineering

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.  

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk and transparency challenges. Apply now to join One team, One Kroll.   

RESPONSIBILITIES:

We are looking for an Intern who will assist with technical support services to all employees in Kroll Offices Globally. This is a hands-on role where you will provide remote support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews.  The Intern will be responsible for:

• Assisting with support for end user devices running various Microsoft Windows platforms (Windows 10 / Windows 11)
• Assistance for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, . . .)
• Assist with off-the-shelf as well as custom applications
• Assist with Remote Connectivity, VPN(s) remote environments, remote apps, . . .  
• Assist with Mobile Device Management Platforms (Intune)
• Assist with Device Compliance, Conditional Access, Updates and Remediation
• Assist with Endpoint Configuration Issues (drive space, printing, performance . . .)
• Assist with monitoring and timely resolution of ticket queues or escalation to other support teams as needed
• Assist with desktop/laptop/mobile break/fix/maintenance support
• Assist in support to growing mobility platform (iOS, Android and windows-based platform)
• Assist with various projects and implementations required by the business or IT teams
• Act as a liaison between backend engineering teams and support teams. 

REQUIREMENTS:

• Currently pursuing Bachelor's or Master’s degree in a related field to the position
• Expected graduation date between December 2025 and September 2025
• Excellent troubleshooting and problem solving skills
• Ability to prioritize issues on a case-by-case basis
• Project Management Skills
• Excellent customer service skills
• Experience working in an ITIL based Service Desk
• Knowledge and experience with Windows based technologies
• Hardware platforms including Lenovo & HP laptops & Cisco phones.
• Microsoft technologies such as Active Directory, SCCM and Intune
• Outstanding troubleshooting skills in WAN/LAN/Desktop situations
• Excellent written and verbal communication skills that help represent diverse communities
• Experience working with diverse teams

In order to be considered for a position, you must formally apply via careers.kroll.com.

Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

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