Business Analyst, CRM

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

NBCUniversal Advertising Platforms & Operations is responsible for the product development, project management, and day-to-day operations of NBCUniversal’s full advertising technology suite. From product management to program management, from sales enablement to sales operations, from product marketing to strategic communications, our division services both internal and external customers in support of NBCUniversal’s $10B+ annual advertising business. Together, we’re building the platform that powers the future of advertising at NBCU.

The Sales Enablement team provides support and builds business solutions for Sales, Planning, Marketing, Research, and Finance departments across a National and Global Ad Sales landscape. The Business Analyst will support sales enablement and NBCUniversal’s national Ad Sales team in development and execution of all Ad Sales processes in Salesforce.

Responsibilities

Reporting to the Sr. Director, Sales Enablement, the person in this role will:

• Support the existing NBCU Ad Sales process for One Platform selling
• Collaborate with National and Global Sales, Marketing, Research, Finance, and Sales Operations leaders on Ad Sales process enhancements
• Validate proposed enhancements, evaluate technologies to support enhancements, and work with IT to implement changes.
• Share best practices with Sales Enablement and Salesforce Support team
• Ensure accuracy of Ad Sales data (i.e., accounts, contacts, opportunities)
• Execute data quality and data validation activities on a regular basis, including automatic and manual data cleansing
• Ensure security and sharing settings are accurate for designated Salesforce users (i.e., role hierarchies, sharing rules, public groups)
• Respond to escalated support tickets and research and rectify issues with L1 Support
• Modify documentation as needed for supported properties and work with COE on changes to templates, training materials, quick reference guides, etc.
• Remain current on vendor enhancements as new releases are introduced
• Help maintain third-party vendor relationships and handle access for users across the portfolio
• Field process questions and research issues such as client/agency reassignments, deal/opportunity ownership changes, incentive compensation issues, and invoice assignments
• Collaborate with COE to deliver training for new hires and on new capabilities

Qualifications

• Bachelor's Degree, or equivalent experience
• Experience with Salesforce (Admin preferred)
• Experience with JIRA, Confluence, Pivotal Tracker, and/or similar project management tools
• Outstanding organizational skills and attention to detail as well as the ability to juggle multiple tasks and projects in a fast-paced environment

Preferred Qualifications

• Knowledge of media and ad sales business
• Knowledge of global markets
• Experience successfully communicating at all levels
• Proven facilitation skills and ability to work with multi-functional teams (business and IT)
• Proven ability to be both strategic and tactical.
• Demonstrated ability to think proactively and manage multiple projects
• Must be comfortable learning new systems and technical skills
• Advanced Excel skills a plus

Salary Range: $62,000 - $75,000

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or an