Event Support Specialist I - Supplemental

Provides operational support to Mayo Clinic multi-media systems and customers, including but not limited to: equipment trouble-shooting; deliveries and setup; basic equipment maintenance; multi-media technology displays; support for on and off campus multi-media events; audio and video systems; audience response system operations, studio and single camera operation that may include patient procedures, floor director support, video conference directing, and basic video network technologies. Provides and manages the planning and coordination for internal and external events in designated areas of responsibility, which may include customer support, videoconferencing, meeting support and production. May provide troubleshooting and help-desk support for Media Support Services customers, master control operations, off-campus multi-media event support, live and post-video production services (e.g. lighting, audio, recording, directing, editing and media duplication for internal and external use; and on-call support for video-on-demand. Participates in the room design and audiovisual equipment purchases by making recommendations. Utilizes and demonstrates proficiency in all types of recording modalities (e.g. tape, hard drive, remote server, and webcast capture stations). Incumbents are expected to stay current in all existing and emerging presentation technologies (hardware, software, equipment, etc.) and will be required to complete job-related mandatory training and education requirements. May provide training and mentorship to other event support team members as directed by MSS leadership. May assist in other job related responsibilities as determined by workload and manager. This position requires adherence to the Mayo confidentiality policy. The incumbent is required to work extended hours including early mornings, evenings, and weekends. Hours will vary to meet the requirements of the job. High School Diploma/GED and 7 years of professional employment experience in daily operations within a multi-media or audiovisual/videoconference facility
Associate’s degree in Media, Business Communication or technically related field and 5 years of professional employment experience in daily operations within a multi-media support facility
Bachelor’s degree in Media, Business Communications or technically related field and 3 years of professional employment experience in daily operations within a multi-media support facility preferred.
Demonstrated proficiency with MAC & PC computer platforms, operating systems, and Microsoft Office products. Demonstrated proficiency and ability to learn software and technologies for job tracking, trouble ticket reporting, audience response systems, video network control software, and remote access. Demonstrated ability to work independently and problem solve complex issues.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.