Become a part of our caring community and help us put health first
 

We are looking for a dynamic Lead Product Manager (ideally with a design background) to lead member research, develop engagement best practices, and design clinical solutions for members who have Medicare and Medicaid.

The Lead Product Manager partners across various multi-disciplinary teams at Humana to design, define and deliver clinical solutions to help drive improved health outcomes for our dual members – members that qualify for both Medicare and Medicaid.  

The Lead Product Manager sits in the center of strategy, design, technology, clinical, and operations and is responsible for owning the full end-to-end solution lifecycle. 

Please note this is not a traditional product manager role. Many of our solutions are not digital in nature and do not always have a technology/engineering component. 

You should apply for this role if you are a leader who is passionate about solving complex healthcare problems and are looking for an opportunity to deliver innovative clinical products and programs at scale.

Responsibilities​

• Engage in ambiguous problem solving and strategy setting to develop clinical program

• Use data and insight to identify the greatest opportunities in clinical outcomes, quality, cost, and experience for dual eligible members.

• Leverage a design-first (e.g., “double diamond”) approach to developing clinical program requirements, including partnering with design/research, marketing, engineering, technology, and other team members to deeply understand member and provider needs.

• Iteratively and consistently work to improve our products and programs by looking for new ways to deliver value to our members and providers ​

• Lead cross-functional teams to define and execute on discrete opportunities that are both impactful and achievable

• Make prioritization decisions across competing priorities. Display ability to balance and present tradeoffs between business objectives and customer needs.

• Serve as a leader on the clinical product team. Coach and mentor junior members  to grow their skills and abilities. Proactively contribute to team culture and help drive cross team strategic initiatives and best practices

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree ​

• 6 or more years of product management and/or clinical solutions experience and/or strategy consulting experience

• Experience interpreting and leveraging data and analytics to improve strategy and make recommendations

• Comfortable working independently and communicating through multiple levels in the organization  ​

• Exceptional oral and written communications skills, with the polish, poise, and executive presence that will ensure effective interaction with all organizational levels, including senior and executive level audiences ​

• Proven ability to thrive in a dynamic, fast-changing environment; be nimble and adaptable, handle ambiguity 

• Strong ability to drive cross functional teams to alignment in the midst of ambiguity

• Experience working with external partners to execute a product/program launch  ​

• Ability to drive significant transformation

• Solid track record managing products/programs that achieved successful financial outcomes

• Competence working on very large and most complex assignment

Preferred Qualifications

• Clinical experience or degree (MDs especially)

• Experience launching a new clinical program or product from zero-to-one

• Experience impacting high-needs population health outcomes and social determinates of health

• Familiarity with designing studies to measure outcomes (e.g. randomized control trials, differences-in-differences)

• Experience with and/or knowledge of deploying advanced machine learning algorithms (e.g. for risk stratification)

• Previous people management experience or experience leading cross functional teams or initiatives 

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless,