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Job Details

Are you ready to make a meaningful impact in the healthcare industry? We’re seeking a dynamic and motivated Account Manager to join our inside sales team, where you’ll play a key role in supporting approximately 150 retina clinics and specialists. As the primary point of contact, you’ll have the opportunity to drive business growth and enhance customer satisfaction by delivering tailored solutions that meet the unique needs of retina practices.

In this role, you’ll be more than just an Account Manager—you’ll be a trusted consultative partner, building long-term relationships and supporting our SPN Cycle of Support to help retina clinics thrive. If you’re passionate about creating value, solving challenges, and fostering strong connections, this is your chance to shine.

This position combines the best of both worlds: the efficiency of an inside sales role paired with quarterly travel to connect directly with customers and attend industry events. Bring your excellent communication, relationship management, and problem-solving skills to a role that offers growth, impact, and the chance to help shape the future of retina care.

Customer Relationship Management:

• Build and maintain strong, trust-based partnerships with assigned retina clinic customers.
• Serve as the primary point of contact for all customer needs, ensuring timely and professional resolution of inquiries and issues.
• Act as a consultative business partner, identifying opportunities to enhance the customer’s business through increased utilization of our services, programs, and solutions.

Proactive Customer Engagement:

• Anticipate customer needs, investigate issues (e.g., stock shortages), and develop personalized solutions to ensure complete satisfaction.
• Drive outbound calling and marketing efforts to onboard and develop new business opportunities within the retina space.

Sales and Business Expansion:

• Support sales initiatives for business growth, aligned with corporate and divisional goals.
• Surface customer needs through deep knowledge of their business and identify opportunities to introduce relevant SPN programs and solutions that would benefit their practice.

Program Knowledge and Communication:

• Develop a strong understanding of industry-specific programs (e.g., market changes, specialty distribution, and customer-specific solutions).
• Update customers on relevant program changes, new products, and market insights to ensure they are informed and equipped for success.

Collaboration and Alignment:

• Partner with other sales and account management teams to present a unified and cohesive approach to supporting customer needs.
• Work closely with Membership, Corporate Account Directors, Account Executives, and other internal teams to continually improve customer satisfaction.

Data Management and Reporting:

• Log all customer interactions, opportunities, and activities in Salesforce to ensure accurate tracking and reporting.
• Use data insights to identify opportunities, address challenges, and create actionable plans to enhance customer outcomes.

Financial Acumen:

• Develops and demonstrates a comprehensive knowledge of customer invoicing, payment terms, purchasing history, buying patterns.
• Excel skills as necessary to assist with data analysis and support when required.

Territory Management and Travel:

• Maintain comprehensive knowledge of the retina market, industry trends, and regional dynamics.
• Travel quarterly (including overnight travel) to engage with customers and attend national or regional meetings and conferences.

Onboarding and Transition Support:

• Work directly with the Director of Sales to transition new business into the assigned territory and ensure a seamless onboarding experience for new customers.

Qualifications and Skills Required:

• Proven experience in account management, inside sales, or customer service, preferably in the retina, healthcare or pharmaceutical industry.
• Strong communication and interpersonal skills, with the ability to build trust and long-term relationships.
• Ability to work independently and proactively to identify and resolve customer challenges.
• Proficient in CRM tools (e.g., Salesforce) and Microsoft Office Suite.