Customer Service Sales Representative - Onsite

Who we Are 

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving nearly 2 million customers across 43 states. We partner with 13+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.  We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. 

At Oncourse, our people are what makes that possible. We call ourselves SUPERs -  Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. 

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.  

 

Join Our Team as an Agent - Customer Service Sales Representative!

Are you a natural communicator who thrives in a fast-paced environment? At Oncourse Home Solutions (OHS), our Agents are the voice of our brand—connecting with customers, solving problems, and driving sales with energy and empathy. Get rewarded for your talent: earn a competitive base pay plus commission tied directly to your sales performance—your success drives your income!

Based in our vibrant Naperville, IL office, this in-person role (Monday – Friday) is central to our culture and customer experience.

What You’ll Do

• Engage with customers via phone and online to promote home warranty and energy-related products.
• Make outbound calls and handle inbound inquiries with professionalism and enthusiasm.
• Understand customer needs and offer tailored solutions that drive sales and satisfaction.
• Meet and exceed individual and team sales goals.
• Maintain accurate records in our CRM and stay up-to-date on product knowledge.
• Collaborate with teammates and share best practices.
• Reflect our values and contribute to a positive, results-driven culture.

What We’re Looking For

• 3+ years in customer service or sales, ideally in a contact center.
• Proven success in upselling, cross-selling, and hitting sales targets.
• Strong communication skills—verbal, written, and digital.
• Experience with CRM tools like Salesforce or HubSpot.
• Ability to adapt, learn quickly, and thrive in a dynamic environment.
• Team player with a positive attitude and a passion for helping others.

Bonus Points If You Have

• Experience in home warranty or utility services.
• Knowledge of HVAC systems.
• Bilingual (Spanish) skills.
• A track record of exceeding quotas in high-volume environments.

Requirements

• High School Diploma or GED required.
• Basic computer literacy and familiarity with Microsoft Office Suite.

Ready to make a difference and grow your career with a company that values your voice? Apply today and help us shape the future of customer experience at OHS!

Join our SUPER Team and Enjoy Amazing Benefits!  

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee W