Associate Client Service Specialist

About this role

BlackRock Overview

BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. BlackRock’s Multii-Asset Strategies and Solutions (MASS) group delivers whole portfolio investment solutions to Outsourced Chief Investment Officer (OCIO), Fiduciary Management and Wealth Solutions clients as well as Multi-Asset Model Portfolios and investment products.

Client Model Solutions Servicing Team Overview

The Custom Model Solutions Servicing Team is a pillar within BlackRock’s Client Experience division and is responsible for delivering a dedicated servicing experience to BlackRock’s model clients. The team’s role within the Client Experience division is to drive the delivery of superior client experience for our clients, whilst ensuring we help build scale and evolve BlackRock’s overall client servicing capabilities. The team is now looking for an additional team member based in New York to join our servicing team supporting Custom Model Solution clients.

Role Overview

In the role, you will be a dedicated client servicing specialist supporting the Client Service Officer. You will begin building a deep and trusting relationship with the client from a very early stage of the firm’s overall relationship and continue this partnership into an ongoing dedicated servicing role. By working with clients you will challenge yourself to understand intricate operating models and unique servicing requirements to provide a differentiated client experience. Through proactive engagement you will have the satisfaction of delivering the best of BlackRock to your clients with the goal of exceeding their servicing expectations.

Role Responsibilities

• Support the CSO with key operational tasks around client experience
• Establish a trusting relationship with clients and build a deep understanding of their organization
• Leverage your deep client relationships to understand how BlackRock can continuously improve its client service
• Contribute to the design and documentation of a servicing standard that meets each client’s needs
• Deliver a dedicated service experience that exceeds this standard through proactive engagement
• Partner with implementation team members, L&C, clients and Custom Model Solutions sales team to onboard and manage ongoing change to client mandates
• Own the core service offering in partnership with operational groups across BlackRock and our key third party providers
• Contribute to client RFP pitches and new business opportunities in your capacity of Client Service Officer, being a role model for BlackRock’s vision of delivering a superior client experience

Experience and Skills

The successful candidate will exhibit the following set of experiences and skills:

• Possess a general working knowledge of the wealth investment landscape
• Enthusiasm for working in a high pressure and fast pace environment while maintaining quality and the integrity of client and investment data
• Comfort working with visualization tools such as Airtable, Tableau, PowerBi etc.
• Excellent communication skills to enable clear articulation while working with internal and external clients
• Highly organized and have experience with workflow tracking

BlackRock

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

For New York City only: The salary range for this position is $95,000 - $125,000. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm,