The required schedule for this position is Sunday – Thursday of each week.

This position requires the candidate hold a current certification with either the United States Professional Tennis Association (USPTA) or the Professional Tennis Registry (USPTR)

This position is commission and bonus eligible.

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The Staenberg-Loup Jewish Community Center of Denver (JCC) is seeking an Assistant General Manager of Aquatics, Fitness, and Tennis. The Assistant General Manager of Aquatics, Fitness, and Tennis is responsible for directing all Aquatics, Fitness, and Tennis facility operations to include: developing and directing strategic planning efforts; maximizing sales while monitoring and controlling expenses to meet planned operating profits; creating and executing strategic business plans, promotions, and productivity targets; assisting with the development of annual budgets and marketing programs, recruiting, hiring, and training all employees in accordance with established costs, procedures, and staffing needs;  and providing leadership and opportunities for overall facility growth, membership growth, and individual skill enhancement.

Role and Responsibilities

• Ensures guests receive positive experiences by maintaining the standards of service set by the JCC.
• Assists in development of a monthly and yearly management report outlining key facility statistics and a summary of daily operations. 
• Submits all paperwork and reporting, including payroll, departmental annual budgets, etc, in accordance with JCC policies.
• Maintains a monthly inventory of supplies, equipment, and or products.
• Recruits the key personnel for fitness, tennis, Pilates, fitness and tennis desk, and group exercise and assists in recruiting membership sales team.  Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Conducts on-going training/educational programs for fitness, tennis, Pilates, fitness and tennis desk, group exercise staff and assists in other departments as needed.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system.
• Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
• In partnership with the JCC’s Human Resources department, assesses employees’ progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback through the use of JCC systems and other customer care techniques.  Supervises and follows up on guest requests and comments.
• Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Assists in the direction and oversees all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability.
• Assists in the development of an annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives.
• Recommends and develops marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.
• Provides sales coverage on days Sales Manager is not working or is conducting External Business Development.
• Conducts External Business Development and assists with obtaining corporate partnerships.