Business-Systems Analyst

Position Description

 

The Business/Systems Analyst will study the business and information needs of specific customer groups and of the Laboratory as a whole to develop information systems solutions. As the key liaison between the business areas and the Information Services Department, the Analyst is responsible for identifying and defining issues and gaps, then gathering and documenting business requirements and translating them into functional system design specifications that can be successfully executed in a manner that consistently meets or exceeds business and user requirements.  The Business/Systems Analyst will develop and configure solutions and processes that address business requirements and are in line with Lincoln Laboratory standards.

 

Primary Duties:

Human Resources Operational Support and Continuous Improvement

 

• Maintains high level of proficiency and current knowledge of assigned applications including SAP HR functions, including personnel actions
• Monitors the health of critical interfaces between SAP HR at Lincoln Laboratory and other systems such as MIT Main Campus
• Maintains advanced proficiency of SAP HR master data, transaction data and table structures to support reporting, specification development and troubleshooting
• Maintains an understanding of Lincoln Laboratory’s HR reporting requirements within the core SAP ERP system
• Maintains an understanding of the HR reporting requirements of the Lab as they pertain to the data warehouse including the HR data extractors for the reporting system.  Identifies technical and process changes that will require reporting changes
• Maintains an understanding of HR-related authorization roles
• Identifies, analyzes, and documents business requirements
• Manages assigned projects by applying basic project management skills, coordinating activities of resources across ISD and business teams
• Along with development teams, coordinates and documents overall solution design, which may include UI, processing logic, batch jobs, reports, interfaces, conversions, workflows, etc
• Develops and communicates functional specifications for any required programming or reporting tasks, serves as primary QA tester for solutions requiring in-house development
• Tests functionality, changes, enhancements, and new programs or functions to ensure they meet customer and Laboratory requirements and data standards
• Identifies issues and potential improvements to existing business processes and related information systems and prepares solutions to address these issues
• Performs complex troubleshooting and analysis for issue correction, root cause determination and to identify continuous improvement opportunities
• Tests changes, enhancements, and new programs or functions to ensure they meet customer requirements
• Serves as a secondary support resource on the IT systems and business processes for assigned customer area
• Revises existing systems and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage
• Collaborates with the Human Resources Department and other business areas to troubleshoot and resolve issues
• Acts as the Human Resources Department’s advocate to IT in order to ensure that problems are resolved effectively and expeditiously

 

Systems Upgrade and Implementation

 

• In collaboration with the LL Human Resources Department, maintains a set of regression test scenarios/scripts, performs testing, and coordinates business participation in regression testing
• Identifies and documents impacts to end user processes and any required mitigations resulting from implementation of system updates or upgrades
• Documents all testing and results due to maintenance of system upgrade, modifications, and configurations

 

Communication, Collaboration and Training

 

• Documents and communicates ongoing work and design changes to IT and Business
• Collaborates across teams to ensure standard system functionality is identified and used in all relevant situations
• Develops, publishes, and maintains documentation according to department standards
• In collaboration with the ISD Training team, develops and delivers training on applications capabilities to increase user acceptance
• This position is under the general supervision of the Enterprise Applications Service Management Sector Manager
• This position interacts frequently with vendors to keep abreast of roadmaps and directions
• This position routinely interacts with MIT-LL users

 

Qualifications

Required

 

• Bachelor's degree plus a min