Clinical Supervisor - Outpatient

APPLICATION DEADLINE: 03/17/2025

Job Summary:

The Clinical Supervisor – Outpatient provides direct leadership and operational management for the outpatient operating room staff, catheterization lab team, and procedural staff, ensuring safe, efficient, and high-quality patient care through the consistent daily execution of established departmental standards and processes.

The Clinical Supervisor serves as the first line of leadership for departmental operations, including quality and patient safety, staffing and workforce management, and operational flow. The Clinical Supervisor is accountable for supervision of Charges and departmental staff, supporting staff performance, addressing issues in real time, and ensuring compliance with established policies and procedures. This position executes and operationalizes departmental goals and initiatives and partners closely with the Surgical Services Manager on complex operational, workforce, or physician related matters requiring escalation beyond routine operational scope.

Essential Job Functions

Operational

• Utilize the nursing process of assessment, planning, implementation, and evaluation to direct and oversee daily clinical care delivery within assigned areas
• Ensure departmental staff compliance with all relevant regulatory requirements, including those set forth by state and federal agencies, as well as accrediting bodies such as The Joint Commission
• Actively participate in and collaborate with organizational leaders during root cause analyses and/or high priority reviews, providing frontline insight and implementing corrective actions within the department
• Implement process improvements as a result of root cause analyses, high priority reviews, or other quality initiatives
• Utilize AORN and other resource materials to implement and operationalize quality and performance improvement programs, instructing staff and ensuring adherence to updated standards
• Collaborate with the Infection Preventionist Registered Nurse on compliance with accreditation requirements, patient safety initiatives, and risk mitigation strategies, ensuring daily practice reflects required standards
• Manage successful completion of quality audits and communicate results to the Surgical Services Manager, identifying operational barriers and corrective action
• Ensure adequate equipment and stock levels in each area to support uninterrupted daily operations
• Identify and manage defective equipment in a timely fashion, coordinating repair or replacement within approved processes
• Provide operational input and justification for capital and supply needs to the Surgical Services Manager; monitor departmental supply utilization and identify cost-containment opportunities
• Complete annual review of unit policies and ensure staff awareness and compliance

Workforce Management

• Directly manage, supervise, and develop Charges and departmental staff, including assignment of work, oversight of daily performance, and accountability for conduct and outcomes
• Ensure adequate communication of pertinent information as it relates to hospital operations to all departmental staff through staff meetings, huddles, one-on-one meetings, and electronic communication
• Lead departmental staff meetings, including creation of agendas and follow-up on operational action items
• Independently conduct and manage employee performance management processes for direct reports, including annual evaluations, counseling, discipline, feedback, and development planning, escalating significant matters to the Manager as appropriate
• Collaborate with the Human Resources Department in conducting interviews and making hiring decisions
• Monitor training and education of staff and lead competency validation and professional development efforts to ensure operational readiness
• Serve as the primary driver of employee engagement within the department, implementing engagement initiatives and addressing concerns in real time
• Support the Charge in overseeing daily operations and workflow and act as back-up Charge in their absence, ensuring continuity of patient care and staffing coverage
• Develop and manage daily and weekly staffing schedules within approved FTE and budget parameters; provide input to the Manager regarding staffing needs and operational trends
• Manage payroll for staff members on a bi-weekly basis, ensuring accuracy and adherence to approved budgeted hours prior to Manager review and approval
• Ensure successful and timely completion of competencies and orientation in collaboration with Preceptors and Employee Education, ensuring accountability for compliance
• Perform quality