Specialist, Program

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Specialist, Program

Job Description Summary:

To support the assigned department and work directly with the department head on coordination of department program activities.

Job Description:

The Department of Photography + Visual Media is hiring a Program Specialist who will serve as the department's primary point of contact for current and prospective students.

This person works closely with the Department Chair on recruitment, academic advising, student persistence, and degree completion – and is often the first voice a student hears when they reach out to the program. The strongest candidates will bring:

• A genuine commitment to student success, from first inquiry through award completion.

• Exceptional interpersonal and customer-service skills – the ability to make every student feel seen, whether in person, over email, or at an event.

• Strong written communication. This role drafts correspondence, maintains outreach materials, and supports departmental communications.

• Comfort planning and hosting events, including open houses, public talks, portfolio reviews, and prospective-student outreach.

• The organizational instincts to track cohorts, flag at-risk students, and keep advising workflows running cleanly.

• Ease working across teams – with faculty, staff, and external partners.

Experience in higher education, the arts, or creative industries is valued but not required. If you care about doing things well – not just the work, but the way the work gets done, and the community we serve – you'll find a home here.

Description of Duties and Tasks

• Arranges and coordinates assigned activities, as needed.

• Advises students on various aspects of the program such as majors, course selection, transferability, and prerequisite for degree plans.

• Distributes and tracks student paperwork, as required.

• Maintains communications with department chair and faculty in the department.

• May assist with creation and maintenance of departmental and/or instructional websites.

• Depending on department, may address student issues arising from field observation requirement. Forwards such issues to Department Chair as needed. Meets with students on a one-to-one basis when necessary, to resolve problems with field observations.

• Depending on department, may coordinate placement and scheduling of Austin Community College (ACC) students in public schools for required observations. Maintains telephone and email correspondences with ISD partners, ACC faculty, and students. Prepares and forwards all nec